Connie George Email and Phone Number

Develop and implement customer service policies and proceduresOversee the achievement and maintenance of agreed customer service levels and standardsDirect the daily operations of the customer service teamPlan, prioritize and delegate work tasks to ensure proper functioning of the departmentEnsure the necessary resources and tools are available for quality customer service deliveryReview customer complaintsHandle complex and escalated customer service issuesMonitor… Show more Develop and implement customer service policies and proceduresOversee the achievement and maintenance of agreed customer service levels and standardsDirect the daily operations of the customer service teamPlan, prioritize and delegate work tasks to ensure proper functioning of the departmentEnsure the necessary resources and tools are available for quality customer service deliveryReview customer complaintsHandle complex and escalated customer service issuesMonitor accuracy of reporting and data base informationIdentify and implement strategies to improve quality of service, productivity and profitabilityLiaise with company management to support and implement growth strategiesCoordinate and manage customer service projects and initiativesEvaluate and performance manage staffIdentify and address staff training and coaching needs Show less

Provide quality customer service through continual interface with customers, field sales reps and other departments via telephone, fax, and e-mail.Enter customer orders and acknowledge delivery dates to customers.Coordinate with other departments to expedite shipments.Pro-actively monitor customer inventory programs.Maintain pricing and other data in the computer system.Communicate with multiple plants and warehouses regarding shipments and deliveries.Work with… Show more Provide quality customer service through continual interface with customers, field sales reps and other departments via telephone, fax, and e-mail.Enter customer orders and acknowledge delivery dates to customers.Coordinate with other departments to expedite shipments.Pro-actively monitor customer inventory programs.Maintain pricing and other data in the computer system.Communicate with multiple plants and warehouses regarding shipments and deliveries.Work with Production Planning and Manufacturing to ensure proper allocation/reallocation of tags to specific orders. Show less

Responsible for growing parts businessDetermine and implement best procedures/process to reduce cost and continually improve parts processQuoting of all parts and order entry for such workDetermine if part should be manufactured in-house or outsourced. Establish and maintain approved vendorsIssue and enter purchase orders Interact with manufacturing, service center managers and vendors to utilize their resources to meet delivery requirementsCoordination of… Show more Responsible for growing parts businessDetermine and implement best procedures/process to reduce cost and continually improve parts processQuoting of all parts and order entry for such workDetermine if part should be manufactured in-house or outsourced. Establish and maintain approved vendorsIssue and enter purchase orders Interact with manufacturing, service center managers and vendors to utilize their resources to meet delivery requirementsCoordination of development of new sales opportunities in the service sector of business-including training as well as overseeing quarterly audits as well as annual inventory.Warranty assistance and coordination of customer service in Midwest areaTravel to vendors or customers when necessaryPrepare all communications including Sales and Profitability reports, letters, memo’s, and graphs using Microsoft Word, Excel, PowerPoint, and ACT. Show less

Update entries on the Inventory Master Database.Enter part numbers from engineering drawings .Create Bills of Material.Code part numbers .Incorporate changes into BOM's.Create and maintain records within the company's database software.Ensure that master drawing files and history files are accurate and that effective control is maintained over drawings and other records. Scan and convert paper and microfilm drawings to DXF files on AutoCAD.Handle administrative… Show more Update entries on the Inventory Master Database.Enter part numbers from engineering drawings .Create Bills of Material.Code part numbers .Incorporate changes into BOM's.Create and maintain records within the company's database software.Ensure that master drawing files and history files are accurate and that effective control is maintained over drawings and other records. Scan and convert paper and microfilm drawings to DXF files on AutoCAD.Handle administrative functions for the entire Engineering department. Show less