• Owning, logging & ensuring all daily customer services contacts &queries received via telephone & email are worked through to resolution per strict SLA’s.• Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant Syncreon & customer teams and tracked through to resolution.• Customer complaints and action reporting suites for our key account customer and Syncreon business per KPI… Show more • Owning, logging & ensuring all daily customer services contacts &queries received via telephone & email are worked through to resolution per strict SLA’s.• Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant Syncreon & customer teams and tracked through to resolution.• Customer complaints and action reporting suites for our key account customer and Syncreon business per KPI requirements.• Carrier performance reporting against agreed KPI and action trends for root cause & corrective actions.• Participating in Syncreon control tower/customer projects. Show less

• Scheduled appointments for the carrier and customers.• Control and authority over all aspects of inventory and order management. • Manage inventory control and quality assurance for all customer products.• Address all customer issues and ensure effective and long-term problem resolution.• Provide timely feedback to customers regarding service failures or any other concerns.

• Shipping hazardous materials Domestic and International. Monitor emails and phone calls throughout the day. • Creating the schedule for the next shipping day. Schedule drivers, routes with truck lines/carriers. • Processing orders in system throughout the day for the pickers to pick. Trouble shooting issues with customer orders, picking errors tracking# etc. Placarding hazardous loads verify commercial driver license with Haz Mat Endorsement.

• Manage the return process while implementing cost efficient improvements. • Process defective products, communicate with vendor and resolve issues. • Issue customer credit or replacement units when necessary. • Maintained detailed tracking records on all credits and replacement units issued. • Manage incoming shipments via UPS, FedEx, USPS, and various freight companies. • Maintain company's highest customer satisfaction ratings in production facility.• Perform general… Show more • Manage the return process while implementing cost efficient improvements. • Process defective products, communicate with vendor and resolve issues. • Issue customer credit or replacement units when necessary. • Maintained detailed tracking records on all credits and replacement units issued. • Manage incoming shipments via UPS, FedEx, USPS, and various freight companies. • Maintain company's highest customer satisfaction ratings in production facility.• Perform general warehouse duties including, processing, cycle counts. • Resolves customer telephone inquiries and complaints with complete satisfaction. • Pull all sales orders requested by Purchasing Department. • Assists with inventory procedures as requested. Show less

• Worked in a 24/7 call center to provide daily support to specialty clients and customers ensuring that highly critical computer parts are delivered in the most efficient manner possible.• Troubleshooting, making necessary travel arrangements, working closely with dispatching branches and airlines throughout the United States. • Responsible for maintenance of several multi-million-dollar accounts including auditing bills prior to invoicing, tracking orders placed from start to… Show more • Worked in a 24/7 call center to provide daily support to specialty clients and customers ensuring that highly critical computer parts are delivered in the most efficient manner possible.• Troubleshooting, making necessary travel arrangements, working closely with dispatching branches and airlines throughout the United States. • Responsible for maintenance of several multi-million-dollar accounts including auditing bills prior to invoicing, tracking orders placed from start to completion and aiding in sustaining excellent client relations using SAP. • Provided a daily report to management regarding any and all problems that may have occurredduring the evening, interfacing with all levels of management including company executives.• Delivered high quality customer service and efficient customer order fulfillment by answering high volume calls in a fast-paced call center environment. • Monitored inventory adjustments by reviewing data gathered by operations personnel, notifiedoperations manager of any unusual trends. • Conducted random checks and looked for ways to improve quality of process. Show less