•Provide business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques.•Conduct JAD sessions to gather the needed requirements for Open Enrollment and Renewals for the District’s Healthcare Benefits Exchange.•Assess current challenges; partnering with leadership to help develop strategic plans and initiatives to address priorities; identified change opportunities and recommended supporting initiatives.•Evaluate and recommend areas for improvement, optimization, development and maintenance.•Illustrate problem identification and integration of business and technical skills to resolve issues.•Develop, establish and maintain effective working relationships /partnerships with customers by responding to needs & exhibiting a sense of urgency; independently identifying and developing solutions.

•Develop technical solutions to business problems to the MO MEDES project•Analyze and document requirements•Document change requests and scope changes•Work closely with developers to analyze and determine the best methods to use to correct issues•Perform detailed analysis and evaluation of system functionality to identify and recommend changes to the software to address Business needs•Collaborate with developers and subject matter experts to establish the technical vision, usability and performance needs to meet their business practices•Update requirements traceability matrix and work with technical staff to understand the functional and business requirements•Work with testing and training staff to ensure understanding of system functionality as it relates to Business needs and practices

•Used the Curam product software in duties of the NC FAST Case Management system•Ensured accuracy and completeness of functional design, detail design documents, and supporting system development for FNS program. •Assisted the state by leveraging knowledge of one or more program areas (Medicaid, Healthcare TANF, and Food & Nutrition) in preparation for implementing a comprehensive case management solution• Monitored NC FAST System to identify and track fixes to the FNS module •Gathered feedback from users and develops new training aids and instructions•Worked closely with FNS Quality Control staff to refine the QC sampling process •Monitored all USDA and State audits and reviews to consult with federal partners to provide responses to questions•Tracked system changes as the result of Federal Reviews. •Consultant regarding the functionality of ePASS.•Interpreted State and Federal Policy and write eligibility rules ensuring system accurately determines eligibility. •Assisted with writing functional design and detail design documents as part of operations and maintenance. •Instrumental in implementing the new document management module. •Worked closely with developers to analyze and determine the best methods to use to correct problems, prevent future problems, and define processes and procedures that result in users’ ability to successfully navigate and work within NC FAST. •Established functional system analysis, integrated policy support and enforcement criteria, as well as set priorities for other program modules in NC FAST•Performed detailed analysis and evaluation of system functionality to identify and recommend changes to the software to address defection, develop interim workarounds and streamlined processes to promote efficiency.

•Ensured the correct dissemination of program policy to County Agencies, individuals and other governmental and non-governmental agencies relating to Food and Nutrition Services, Work First, and Energy Assistance.•Identified, updated, and logged issues and resolutions to help ensure accurate eligibility decisions.•Participated as a team member in the development of program procedures•Utilized federal and state policies and regulations, rules and policies to ensure correct dissemination of program policy•Used MS Excel, Word and Database software to respond to issues and maintain accurate logs regarding complaints or program procedures.