Connie Hines

Connie Hines Email and Phone Number

Medicare Implementation Analyst III @ Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Texas, United States
Connie Hines's Location
Dallas-Fort Worth Metroplex, United States, United States
Connie Hines's Contact Details
About Connie Hines

Self-motivated professional with 10 years of software and training implementation experience, and 2 years implementing SaaS. A detail directed problem solver with proven ability to work independently or within a team environment. Able to proactively identify knowledge gaps recommending enhancements and break/fixes. Accommodate various learning styles using instructor led training in-person and virtually. Created best practice process documents and end user training videos. Conducted SME train the trainer sessions.

Connie Hines's Current Company Details
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas

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Medicare Implementation Analyst III
Texas, United States
Connie Hines Work Experience Details
  • Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas
    Medicare Implementation Analyst Iii
    Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas
    Texas, United States
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  • Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas
    Medicare Implementation Analyst Iii
    Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Jul 2018 - Present
    Chicago, Il, Us
    Responsible for defining and leading all implementation efforts of new participants and in the Client Network from contract execution through program rollout. Work with key stakeholders within the organization to ensure all aspects of the program are on track and within budget. Assist with enabling the participant's technical integration, marketing strategy and consumer experience, financial settlement process, program performance tracking, reporting, and ongoing customer support and account maintenance processes. Work closely with all internal teams to communicate business requirements and define the details of each team's involvement in the program.
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  • Omnitracs
    Implementation Consultant
    Omnitracs Feb 2014 - Dec 2017
    Westlake, Texas, Us
    • Configures system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements.• Prepare deliverables for client Go Live implementation visits, and provide detailed reports for all customer site visits.• Conducted customized onsite, classroom and online WebEx training, for existing and new employees.• Post sales single point of contact, involved in meeting customers SLA, and exceptional customer experience.• Worked with third party vendors to ensure all hardware is ordered and available prior to installation of service• Provided end user with assessment reviews, then developed and provided advanced training to increase software utilization.• Engage all respective service delivery teams and hold project status calls.• Responsible for verification of all contract deliverable requirements, and documentation.• Provide best practices information on new products and services.• Developed PowerPoint Webinars for new and existing products and refresher training.• Documented and implemented customized training material and automated existing customer processes.• Managed travel arrangements and traveled weekly throughout the United States and Canada.• Maintain consistent 3.8 of a 4.0 customer satisfaction survey.
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  • Ramquest Software, Inc.
    Training Specialist
    Ramquest Software, Inc. 2013 - 2014
    Plano, Tx, Us
    • Deliver training through e-learning, classroom setting, via Web, and on one-to-one instruction.• Coordinate scheduling of onsite and web training.• Created and implemented customer satisfaction surveys.• Ensured software license agreement adherence for installations. • Involved in milestone and goal setting of training team.• Developed new software tutorial and documentation.• Travel to customer sites approximately 85% of the time• Beta test and make recommendations on new software development.• Responsible for replacing defective and inadequate software packages.• Developed manuals, exercises and handouts, for end user training.
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  • Roadnet Technologies Inc.
    Training Implementation Consultant
    Roadnet Technologies Inc. 2008 - 2012
    Towson, Md, Us
    • Install Roadnet Suites software onto hardware, validate license is accepted and train end users on system. • Configures system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements.• Prepare deliverables for client Go Live implementation visits, and provide detailed reports for all customer site visits.• Conducted customized onsite, classroom and online WebEx training, for existing and new employees. • Post sales single point of contact, involved in meeting customers SLA, and exceptional customer experience.• Worked with third party vendors to ensure all hardware is ordered and available prior to installation of service• Provided end user with assessment reviews, then developed and provided advanced training to increase software utilization. • Engage all respective service delivery teams and hold project status calls.• Responsible for verification of all contract deliverable requirements, and documentation.• Provide best practices information on new products and services.• Developed PowerPoint Webinars for new and existing products and refresher training.• Documented and implemented customized training material and automated existing customer processes.• Managed travel arrangements and traveled weekly throughout the United States and Canada.• Maintain consistent 3.8 of a 4.0 customer satisfaction survey.
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  • At&T
    Channel Manager
    At&T 2006 - 2007
    Dallas, Tx, Us
    • Support of multi-center end to end projects involving major modifications to existing processes or systems.• Provide leadership to project staff, while taking overall responsibility for obtaining commitments and resources.• Conduct conference calls with cross-functional teams to evaluate order implementation processes.• Managed product development cycle; negotiate for functional work groups and monitor deliverables for implementation of new products and services. • Implement change management processes to capture, evaluate, approve, document and communicate changes to project team.• Lead the integration of two organizations, managing all affected company departments until project closure. • Set up new internal department creating M&P’s and delivering training.• Managed team responsible for orders used to manage/ track circuit implementation.• Developed and implemented customer Name Change and Transfer of Contract process.• Coordinated and implemented new company branding logo onto all incoming Toll Free numbers.
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  • At&T
    Center Efficiency Manager
    At&T 2004 - 2006
    Dallas, Tx, Us
    Subject Matter Expert for product development of all complex business product roll out in support of Service Delivery, Customer Care, and Order Entry organizations. Participate in product development cycle; negotiate for functional work groups monitor deliverables as required for the implementation of new products and services. Developed and delivered training for the Southeast Region centers
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  • At&T / Formerly Bellsouth Long Distance
    Upfront Verification Supervisor
    At&T / Formerly Bellsouth Long Distance 2000 - 2004
    Set up new department including process and procedures, job functions, employee hiring, and reporting tools. Managed team of 45 contracted and permanent employees, responsible for keying orders for implementation of service. Employee of the year Pinnacle Award winner
  • At&T / Formerly Bellsouth Long Distance
    Service Delivery Project Manager
    At&T / Formerly Bellsouth Long Distance 1999 - 2000
    • Coordinate and track the implementation process of long distance circuits from order receipt to turn up.• Single point of contact for sales, customer, vendors, and technicians, on all inquiries and problem resolutions.• Submit ASR’s for DS0, DS1, DS3, and OC3 facilities for use on voice, packet data, private lines, frame, NNI, and UNI services.• Validate all customer installation documents are completed and accurate.• Escalate to responsible fix agency as necessary.

Connie Hines Skills

Microsoft Office Microsoft Word Microsoft Excel Powerpoint Outlook Logistics Project Management Training Travel Customer Service Problem Solving Documentations Webex Salesforce.com Autotask Leadership Quality Assurance Sustainability Transportation User Experience Training Needs Analysis Conflict Management Supervising Others Workflow Management Computer Software Training Instructional Design Instructional Manuals Development And Delivery Of Training Management Pmp Change Management Troubleshooting Testing Program Management Vendor Management Visio Integration Networking Process Improvement Business Process Improvement

Connie Hines Education Details

  • Northwest Missouri State University
    Northwest Missouri State University
    Management And Operations
  • Leaderquest
    Leaderquest
    Project Management Certification
  • Crosswinds Learning
    Crosswinds Learning
    Project Management
  • Georgia Perimeter College
    Georgia Perimeter College
    Continuing Education Online Courses

Frequently Asked Questions about Connie Hines

What company does Connie Hines work for?

Connie Hines works for Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas

What is Connie Hines's role at the current company?

Connie Hines's current role is Medicare Implementation Analyst III.

What is Connie Hines's email address?

Connie Hines's email address is ch****@****net.com

What schools did Connie Hines attend?

Connie Hines attended Northwest Missouri State University, Leaderquest, Crosswinds Learning, Georgia Perimeter College.

What skills is Connie Hines known for?

Connie Hines has skills like Microsoft Office, Microsoft Word, Microsoft Excel, Powerpoint, Outlook, Logistics, Project Management, Training, Travel, Customer Service, Problem Solving, Documentations.

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