Connie Ivarson Email & Phone Number

San Jose, Ca

Managed vendor order implementation and costs, and worked with vendors, field operations and network operations teams to enable successful order completion. Escalated issues to appropriate internal and external leaders to resolve quality and timetable issues.Responsible for reduction of network costs during period of declining demand. Successfully coordinated management of vendor quotes on a market by market basis which resulted in a 32% reduction of network transport facility costs in 15 months. Trained offshore outsource team on ongoing network provisioning process improvement. Managed the complex quote desk for all off-net service in the US and Canada. Responsible for vendor management, knowing vendor coverage and quoting of optimal circuit design to enable winning the deal. If we win a deal, I am responsible for design, ordering, provisioning, coordinating testing and enabling for customer turn-up. Worked with MegaPath Sales Engineering teams to enable sales wins with complex Ethernet, TDM and SONET network designs. Investigated and resolved data errors in ILEC, CLEC and company databases.

Implement requests for transport services for Covad service network – buying such services from 3rd party vendors (ILECs, CLECs)Design circuit layout in the inventory management system, DS1, DS3, Sonet, Waves, IP Transit, Ethernet Knowledge and Leadership ability to train new hiresNegotiate terms and pricing for services with CLEC/ILEC vendors. Select best pricing base on consistent with guidelines and strategiesManage vendors for delivery of services, escalate issues to account teams as appropriate and manage expectations of customers on periodic basisWork closely with cross-organizational teams on the implementation and deployment of new services and technologies

Issued and tracked orders via all carrier systemsReviewed all outstanding partner orders on weekly basis and escalated to higher levels within carrier organizations as needed to support HICAP ProvisionersAssessed obvious training gaps based on order fallout and worked to ensure all provisioners are working to full potential.Supported Customer & Network Planners for network upgrades/changes as they affected the broadband circuitsMaintained and augmented data within HICAP system to support Partner & Network Broadband orders

Serviced orders for high capacity DS1 and DS3 circuits in the San Jose and Fremont areas. Distributed work required to satisfy orders to team of 30 engineers. Forcasted response dates on all work orders. Entered data and maintained several Access databases available to other work groups. Logged and tracked orders, attached engineering requirements, and posted release dates. Worked with marketing representatives to develop requirements. Provided liaison between engineering department and other internal departments.Provided engineering support to outside plant engineers for work with circuits and cables to residences and businesses. Pulled cable records, calculated cable makeup footage, pulled vaious reports from databases, answered customer calls, filed documentation, copied and distributed