Connie Ramirez Email & Phone Number

Pittsburgh, Pennsylvania, US

• Business Analyst (Contract)Experienced Business Analyst supporting the Site Reliability Center (SRC) at PNC Bank, focused on enhancing system reliability, efficiency, and operational performance. Skilled in data-driven.
• Process Improvement: Work with stakeholders to assess and refine workflows, enhancing automation and streamlining processes using Site Reliability Engineering (SRE) principles.
• Documentation and Reporting: Maintain clear, accurate documentation of processes, incidents, and improvements. Generate reports on KPIs, SLOs, and SLAs to monitor SRC effectiveness.
• Incident Management Support: Assist in incident response and post-mortem analysis, documenting root causes, identifying preventive actions, and supporting reliability improvements.
• Cross-functional Collaboration: Serve as a liaison between the SRC, technology partners, and business stakeholders to ensure alignment on reliability goals and prompt resolution of service-impacting issues.
• Stakeholder Communication: Provide regular updates on project status, metrics, and SRC-related initiatives to management and relevant stakeholders.

Phoenix, Arizona, US

• Serves as the primary liaison and point of contact for Post Collection to the assigned functional business area for routine software development, enhancement projects and testing.
• Facilitates the development of software solutions and is responsible for the knowledge transfer of software program requirements to the Post Collection team throughout the life cycle of a change request or development.
• Creates detailed documentation of functional, system (non-functional), user and reporting requirements such as Use Cases, Logical Models, Report Specifications, Data Mapping and Flow Diagrams and test scripts for.
• Performs profiling and analysis of data from source systems to decommission PCScale.
• RunBook: Supports quality assurance and control efforts through the use of data analysis as part of pre-and post-implementation reviews for software development projects and updated RunBook for Acumtica, Sage, and.
• Testing Expertise for Acumatica and TRUX using testing methodologies such as function testing, regression testing and user acceptance testing (UAT).

Irvine, CA, US

• Serves as the primary liaison and point of contact between IT and the assigned functional business area for routine software development and enhancement projects.
• Coordinates the process of obtaining current state functional requirements from business stakeholders and subject matter experts utilizing elicitation techniques such as SWOT use case, and process flows diagraming to.
• Performs research and analysis for proposed projects to determine feasibility, ROI and durability and presents findings to management.
• Facilitates the development of software solutions and is responsible for the knowledge transfer of software program requirements to the IT Customer Support team throughout the life cycle of a change request or.
• Creates detailed documentation of functional, system (non-functional), user and reporting requirements such as Use Cases, Logical Models, Process Flow Diagrams, Report Specifications and Data Mapping & Flow Diagrams.
• Performs profiling and analysis of data from source systems.

Phoenix, Arizona, US

• Serves as the primary liaison and point of contact between IT and the assigned functional business area for routine software development and enhancement projects.
• Coordinates the process of obtaining functional requirements from business stakeholders and subject matter experts utilizing elicitation techniques such as SWOT use case, and process flows diagraming.
• Performs research and analysis for proposed projects to determine feasibility, ROI and durability and presents findings to management.
• Facilitates the development of software solutions and is responsible for the knowledge transfer of software program requirements to the IT Customer Support team throughout the life cycle of a change request or.
• Creates detailed documentation of functional, system (non-functional), user and reporting requirements such as Use Cases, Logical Models, Process Flow Diagrams, Report Specifications and Data Mapping & Flow Diagrams.
• Performs profiling and analysis of data from source systems.

• FinCrime (Financial Crime Global Fraud repository database, SharePoint and InfoPath forms), focused on moving users and content onto a new improved database and InfoPath forms. The old process was complex for End Users.
• Analyzed the business process and workflow and drafted process improvement recommendations.
• Understanding of how business units Financial Crime remediation is accomplished and identified key process dependencies that may exist in Financial Crime record and tracking for Global environments.
• Written and reviewed technical documents including risk assessments and security architecture artifacts by managing and updating FinCrime Operation Manual.
• Identified, document, and communicate complex requirements across systems and business domains by mapping downstream system applications with understand the integration of processes across domains, scope, charter.
• Collected business requirements and prepare written requirements on system and Global FinCrime data housing SharePoint update

San Francisco, California, US

Customer Remediation business partners to gather and document business requirements related to affected customers. They will work with technical data teams throughout the process of pulling data and remediation execution. Gathered business requirements and translating into technical specification and requirements. Document requirements and experience with.

Tempe, AZ, US

• Enterprise Content Management (ECM) Program, and will focus on moving users and content off Cimage onto an alternative platform (i.e. OpenText and ProjectWise) so that Cimage can be decommissioned. CIMAGE.
• Business Analyst: Participate in various requirements analysis sessions with Key Stakeholders of the project. Participated in providing inputs to Use Case to analyze CIMAGE functionalities and align with ProjectWise.
• Quality Assurance Lead: Updated and edited published Test Strategy/Plan documents. Identify test schedule and types of testing to be conducted during the course of the project. Identify defect capture, handling and.
• Tester: Edited, Developed and executed test case, capture defects and criticalities.
• Trainer: Provided inputs in creating the modules for training, Review Training contents and provided high level training.

Phoenix, Arizona, US

• Analyzed Pharmaceutical data by analyzing, validates, and documents the needs of the project stakeholders. Adhering to the established work methodology, the Application Requirements Analyst facilitates requirements.
• Working Knowledge of the over 3 dozen PBM (Pharmacy Benefit Management) industry and PBM data; understands key PBM metrics (such as PMPM, generic utilization). Extract, Transfer and Load (ETL) Plan Data Sheets into.
• ETL current claim data by BIN, PCN, and Group to get current AWP by Day Supply
• Ad-Hoc report on full impact of PBM’s Managed Medicaid pricing to review impact to Pharmacy network
• Review current pricing to bid pricing contracts by adjusting current AWP Discount, Dispending Fee, Cost Paid, and Acquisition to get Average Profit/Loss Per Script by a percentage rate change and/or Dollar amount for.
• Develop over a dozen macros for monthly reporting such as: to update monthly Margin Tracking report and format claims reports for analytics.

New York, NY, US

• Responsible for managing, IT Project and software deployment. Overseeing change management activities and the software development lifecycle. Work closely with Product Owner/System Matter Experts to define deliverable..
• Establish business requirement from Product Owner to End Users specification and how it impact them and collaborate the information to Technology Support Engineers.
• Manage multiple projects at one time, with Agile environment by using JIRA.
• New Engagement: Created New Engagement requirements; crated and manage New Engagement
• Learning System Management: Curriculum: Designed New Hire Curriculum, which contained 25 learning modules for over 300 Help Desk Support team

Scottsdale, AZ, US

• Liaison between the finance and accounting business users and IT, and reports directly to the IT Finance Application Manager. Worked closely with the business end users to provide on-going training and support and as.
• Rewrote 1099Pro, Fanatical Asset System (FAS), and over 20 Newstar (Constellation) training manual for end users. Also supported and train financial end user on all finance related systems
• Created Infopath (out of the box) forms integrated with SharePoint functions for New Users Access and Sales Performance.
• Troubleshoot system and process issues to resolution for Financial and Accounting issues Agile
• Performed changed management activities as necessary with system changes
• Test, validate and sign-off system upgrades prior to production release

Bloomfield, CT, US

• Responsible for a wide variety of business, systems, and project analysis tasks within CIGNA Onsite Health (COH) in support of onsite product delivery. Responsibilities included password authentication, support of.
• Created an asset management system to track infrastructure IT build up.
• Performed changed management activities as necessary with system changes
• Test, validate and sign-off system upgrades prior to production release
• Documented requirements, define scope and objectives and execute plan for system/process improvements
• Collaborate with external vendors and internal developers to execute system enhancement and reporting requests

Troy, Michigan, US

• Agile Methodology user story and user acceptance criteria; Clarity for project Budget and Rally for managing the project.
• Syntel Agile Certification 1 and 2
• SME of American Express (Amex) Global Merchants Services (GMS) develop templates for project scope, requirements and process mapping documentation
• Studying best practices and knowledge sharing of Amex GMS E2E process Facilitate business meetings to introduce the business analysis phase of project management SDLC
• Document business requirements, test plans, and user training materials for quarterly release cycles
• Edited a layout in Media Wiki page using HTML and wiki markup coding.

Charlotte, North Carolina, US

• documenting and redesigning process for improvements. Selected Accomplishments:
• Support and Administration of SharePoint 2007/2013 user integration and troubleshooting
• Design and customization of SharePoint Lists, Content Types, Workflows, Views, Sites and more with and without SharePoint Designer
• Improved Nintex workflow process designed in 2013 while under migration of SharePoint 2007
• Site Administrator for several SharePoint Site
• Worked with SharePoint Support for Migration from SharePoint 2007 to 2013

US

• Development and administers of JDE EnterpriseOne data and Oracle Essbase cubes and reporting platform Financial Report Writer (FRW). Work with business teams to gather business requirements, prepare, prioritize and.
• Migrated SEC Financial Reporting Package (Income Statement, Balance Sheet, and Homebuilder Operations) from Timberline to JD Edwards new Chart of Accounts.
• Designed SEC Financial Reporting Package of various Income Statement, Balance Sheet, and Homebuilder Operations by Consolidated, Business Units, Period, Quarter and Annual to JDE EnterpriseOne reporting platform (FRW)
• Validated SEC Financial Reports to Legacy reports by using JDE EnterpriseOne OneView

New York, NY, US

• WW Credit and Fraud Reserves COE, Financial Analyst, Delivery and maintenance of MIS support, processing, and reporting by developing and maintenance of Essbase Database (Design/Maintains/Load/Validation/Ad Hoc.
• Developed and maintenance of Essbase application database by managing, loading, validating and generating reporting from ICCS/Corp Model, Global Fraud Reporting Model and GNS Model.
• Develop relevant reporting and databases to provide detailed information on activity cost across all functions and geographies.
• Involved in the development of automation and validation tools by automating and streamlining BAU and financial reporting.
• Maintenance of Lotus Notes Database
• Apply proven analytical skills to identify key areas to improve efficiency and reduce waste.

• Analysis and evaluate the uses of accounting information for managerial decision-making, budgeting, and control. By allowing one to make effective and efficient use of accounting information in managerial.
• Financial Analyst: Identify and analysis key problems that are found in financial management and in business enterprises. By analyzing accounting information to evaluate a grants financial health, and a valuation of.
• Managerial Finance Analyst: concentrates on key issues faced by government financial management. By use and developing a framework for evaluating the government grants and financing decisions that are typically made by.
• Monitored 91 million in Federal Grants, by budgeting, forecasting, reconciling grant allocations.

US

• Managed 6 associates, 1,000 customers, Compliance Audits, Bank Reconciliation, and Guest RelationsMortgage Accountant,
• Prepared Investment Acquisitions, Managed and reconciled General Ledger/Trust Accounts, Report development utilizing Crystal Report, Audit standard, techniques and procedures, Risks and appropriate controls

San Francisco, CA, US

Managed the Claims department team, analysed billing discrimpencys from insurance reinbursements.

Master Of Business Administration (M.B.A.)

Bachelor Of Science (Bs), Finance, General

Associate’S Degree, Computer And Information Sciences And Support Services