Connie Maynard Email & Phone Number

Katy, Tx, Us

Houston, Texas, United States

Houston, Tx

Stafford, Texas

• Negotiate payment of all current and past due accounts by direct telephone and written correspondence daily.• Initiate correspondence regarding delinquency status; update customer account information.• Identify and monitor potential problem accounts; communicate status on a regular basis.• Utilize collection techniques to resolve accounts according to company’s policies and procedures.• Research, resolve, correct, and prevent invoice discrepancies by active interaction with customers, sales, and other appropriate staff/departments.• Perform detailed account reconciliations as needed to resolve complex disputed receivable issues and recommend solutions to satisfy both customer and company.• Prepare monthly client account analysis summaries.• Recommend collection strategies and/or efforts.• Build and maintain business relationship with companies and their accounts payable department via email, and telephone to learn their payment process.• Accomplished reducing my past due portfolio from 30% when I started to less than 10%. • Research payments received and provide payment histories as needed.• Daily contact with clients regarding billing questions, payments, and disputes while maintaining a positive relationship with the client.• Track and perform follow-up on aged receivable balances until resolved. • Review A/R aging report and report status of aged account balances to management through formal Excel reports and written correspondence.• Responsible for answering customer and management inquiries regarding accounts receivable balances.• Texas Notary Public. Commission expires 9/25/2021• Process Credit card payments utilizing Pay Trace.• Process bankruptcy notices.• Prepare and draft Notice of Intent to Lien letters in accordance with Texas Mechanics Lien Laws.

• Handle daily phone calls pertaining to delinquent accounts• Work with customers who are holding past-due accounts while maintaining a positive relationship with them• Built business relationship with companies and their accounts payable department via the telephone and in person to learn their payment process• Processed all charge off accounts and followed up with legal advisors• Provided continuous customer service with follow up surveys and references• Reviewed AR aging report and provided manager with weekly status report, determining final resolution for account.• Accomplished reducing my DSO (Days Sales Outstanding) from 220 days and greater to below 150 days• Mentored and developed staff to increase monthly collection results• Successfully improved monthly charge-off losses

Houston, Texas

• Process daily and monthly proformas and invoices• Editing and finalized proformas for invoicing including transferring time and expenses, write-offs and researching for multiple locations• Research payments received and provide payment histories as needed• Handle billing for National Clients with very specific requirements and instructions; including processing proformas, write-offs, and preparation for appeals• Maintain National Client spreadsheets on a weekly basis• Upload electronic invoices for some of our National clients into outside billing vendor systems (e.g., Allegient, CAT TRAX.)• Troubleshoot, research and provide expense and voucher backup on invoices as needed or requested• Provide upper management, engineers and co-workers information regarding billing as requested/needed• Assist with posting paid by company expenses during month as needed• Provide aging reports on Excel spreadsheets as needed• Work closely with 39 branch offices and 6 departments on collections of past due accounts, provide aged accounts reports, invoice copies and reconciliation of accounts• Daily contact with various clients regarding billing questions, payments, and disputes while maintaining a positive relationship with the clients• Perform follow-up procedures (such as phone calls, reissuing invoices) on aged receivable balances. • Report status of aged account balances to management• Responsible for answering customer and management inquiries regarding accounts receivable balances• Work with International customers on collections and invoice issues• Performed training and coaching sessions, monitored calls, and conducted quarterly & yearly performance reviews