Connie Molina Email & Phone Number

Topeka, Kansas Area

•Conduct initial troubleshooting techniques to identify and resolve client system and network issues using both hands on and remote diagnostic tools•Created and updated tickets in ticketing system and ensuring timely management of technical escalations•Conduct surveillance, identification, and reporting of troubles of intra / inter hardware failures and network outages (including maintenance)•Provision access to information resources for users and devices and maintain documentation and databases to support provisioning and authorization•Maintain policy and procedures to support operations for the Help Desk/Communications Center•Accountable for post-resolution verification and document integrity•Monitor all KBI locations (cameras and access systems) to assist in maintaining site physical security•Provide support for all telecommunication needs of the KBI•Monitor systems relating to the emergency operations of the KBI and serve as the KBI communications center in the event of such emergencies•Problem solving computer issues and troubleshooting network connectivity•Perform various computer software and hardware installations

Topeka, Kansas Area

•Worked directly with local and state law enforcement agencies to facilitate electronic crime data transfer•Troubleshoot data submission software. •Consulted with software vendors to facilitate connectivity to KIBRS.•Planned, organized and conducted training modules for internal staff going over proper application of the KIBRS and FBI’s NIBRS rules and regulations•Evaluated and documented training effectiveness and compliance with program guidelines to determine if training needs were being met•Planned, developed, and provided training to law enforcement professionals regarding proper reporting procedures, established guidelines, and the use of data systems for the output of crime data received by the agencies•Assisted in developing and maintaining the KIBRS manual for ongoing training with unit staff and law enforcement agencies.•Ensured adherence to the FBI requirements.•Monitored developments related to incident-based reporting, which included new legislation, policies, practices, and procedures by federal and state agencies

Dodge City, Ks

•Monitored and maintained security of the Sheriff’s Office, including opening and closing doors. Observing all personnel and visitors entering and leaving the secure area •Entered warrants into NCIC computer system and confirms entry: clears and cancels warrants in NCIC computer system: enter and clear stolen property in NCIC System •Send, Receive and monitor teletype communication. KDOR, NLETS, etc. •Performs criminal history checks and wanted checks for Patrol deputies, investigators, and Sheriff’s Office and Jail Administration. Including the search within Locating software such as TLO. •Register all offenders (Sex, Violent, and Drug) •Pack cases for County Attorney’s •Process Offense, Accident, and Arrest reports •Assists County Personnel and Visitors at the front desk; and type various forms and prepares paperwork for deputies.

Dodge City, Ks

•Responsible for reporting 2nd shift numbers to headquarters (production numbers) •Fill out forms for vacations and PTO’s upon request by Employees •Ensure that all employees are paid all worked hours at the grade that their job is assigned with the use of Kronos •Report Absenteeism to Human Resources •Create reports that fit the needs of superior •Organize and file paperwork Provide your description of duties, and identify your major roles, responsibilities and accomplishments.

Dodge City, Ks

•Attended to special needs students •Supervised children in stressful situations as well as in classes •Tutored children in subjects in which they were struggling in •Motivated students with patience and care to strive to work hard in maintaining good grades •Helped with socializing difficult children into their assigned classroom

Fort Morgan, Co

Brownsville, Texas Area

Bachelor Of Science - Bs, Criminal Justice/Safety Studies

Associate Of Arts - Aa, General Studies