Connie Rogers Email & Phone Number

Asheville, North Carolina, United States

Perform check-in procedures; obtain appropriate signatures for required documents. Assist the doctor in getting patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the dental office.

Performing administrative tasks such as appointment scheduling, charting, and filing.Preparing patient charts, recording treatment plans, and updating dental records.Operating X-ray and 3D scanning equipment and developing radiographs for diagnostic purposes.Preparing and sterilizing surgical instruments, materials, and equipment in accordance with infectioncontrol and biohazard protocols.Assisting the surgeon with all chairside procedures including operatory setup, anesthesiaadministration, and cleanup.Preparing patients for surgery and monitoring vital signs during procedures.Providing patients with information on oral health care, treatment plans, and postoperative outcomes.Monitoring our stock of surgical supplies and medication and replenishing these, as needed.Ensuring that instruments and equipment are effectively maintained.Providing excellent patient care at all times.Establish Intravenous (IV) for the surgeon to administer medications while monitoring the insertionsite and IV saline bag during surgery.Taking blood samples from patients and adequately labeling them for PRF ( Plasma Rich Fibrin ) and/or bone grafting material.

Passing instruments to dentist during proceduresOperating oral evacuation equipment, retracting when needed and experience using the air & waterMonitoring of patients behaviors and vital signsCapabilities in taking routine rays including panorex, bitewings, and FMXProvides support to patients. Explains procedures and options available to patient.Provides post operative care instructions to patientsUpdate medical historyUsing infection control protocol sterilization of instrumentsTakes impressionsAnswering, screening, prioritizing and delegating telephone inquiries in a friendly, professional manner, including using de-escalation skills for disgruntled patients, providers and third partiesReturning patient, provider and third party calls in a timely mannerProviding triage to patient inquiries of a clinical natureScheduling appointments in accordance with FQHC guidelines relating to new patient, routine followup and same-day appointmentsChecking patients in and out, which includes collecting and entering or verifying patient demographic information such as insurance and/or sliding fee discounts at each appointmentScanning and organizing patient documents in the Intergy and Eaglesoft software as appropriateAssessing patient eligibility for the sliding fee discount program (PFDS) and clearly communicating responsibilities of the patient as part of the PFDSAssessing charges and collection of feesProviding FQHC organizational information such as location of practices, hours of operation, insurance participation and PFDS to patients, providers and third partiesDemonstrating flexibility in providing adequate front office coverage for FQHC during unexpected absences, events or call volumeWorking collaboratively with staff and management in a team-based environmentMaintaining confidentiality and complying with all aspects of the Health Insurance Portability and Accountability Act (HIPAA)Making reminder calls for next-day appointments and informing patient

Consulted with patients regarding their lab test resultsScheduled appointments and rooming patients, charting, assisting, scribing, educating, instructing and providing resources to patientsWorked side by side with our Providers in a variety of biopsies and excisionsPerformed suture removalResponsible for opening and closing the back officeAutoclaving tools, processing Rx refills, Prior Authorizations and returning patient's phone callsManaged the light treatment schedule

Assisted the doctor & anesthetist in oral surgeryExperience in assisting in General, IV & Local anesthesiaPerformed triageExperience in extractions, surgical removal, implants, and bone graftsPerformed post-operative and RX careUpdated health historiesSuture removalDental X-ray certifiedTake & pour up impressionsPrepped patients for surgerySterilization of instruments and prepared trays for surgery