Initially hired in April of 2019 as a leasing agent for a 324 unit property, Falcon Crest Apartments. I was promoted to Turn Supervisor in June, just 2 months later. As Turn Supervisor, I was overseeing the turn key process for 110 units. Coordinating several vendors and maintenance staff to reach our leasing goals. In September of 2019, I was given the responsibility of running the property as Property Manager of Falcon Crest Apartments. As Property Manager my duties included:Oversee a staff of 8 that would include office and maintenance staff.Community Relations with tenants and surrounding businesses.Ensure property was occupied by qualified tenants by following up on leads, advertising, and showing properties to prospective tenantsChose qualified tenants and create rental agreementsCollected rent and depositsEnforced rental agreement termsResolved tenant complaintsRegularly inspected property to ensure it is in perfect working condition.Inspections of turn-key unitsSec 8 inspections with 100% passing rateWorked with Code Enforcement to keep our property in complianceQuickly solve emergency maintenance problemsPrepared, submitted and oversaw eviction proceedingsUpdate financial records monthly regarding property operations like P and L report, tracking leasing and marketing, renewals, expendituresNegotiate contracts with vendorsCreate and distribute monthly financial documents for property ownerSchedule maintenance, repairs and vendorsMaintain open dialogues with property owner on financial issues, physical condition of properties, tenants, and vacanciesMaintain a friendly atmosphere among residentsPromoted team cohesiveness among staffI assisted in the sale by preparing the property for walk throughs with the brokers, appraisers, buyers and bldg/structure inspectors. When the property was sold, I returned to Falcon to do the final closing preparations to turn over keys to new management.

Working on an Associates in Applied Science in Human Resource Management

Achieved and maintained high volume dollar sales of fine jewelry.Trained coworkers in customer care plans to achieve monthly goals Improved the overall care plan percentages for the department Executed a successful customer base that produced long-term customer relationships Coordinated mail-outs with sales event to encourage a large customer attendance

Interviewed, trained, and certified new employees.Ensured that employee's training was complete and updated.Successfully organized, scheduled, and housed families within set timelines and budgets.Maintained delinquency reports, housing inventory reports, training reports and weekly payroll and occupancy detail reports.Responsible for over 1200 military family housing units that were being demolished for new construction or remodeled.

Implemented a successful on-boarding programRevamped training program that successfully lowered turnover.Developed coaching and follow up training for employees.Reorganized training records to ensure compliance.Promoted a teamwork atmosphere by developing cross training schedules.Diligently trained employees in customer service standards that increased customer satisfaction surveys

Reviewed and revised company's RFP and Development Plan for project bid.Pioneered the Resident/Community Outreach Program that had not been offered in any other projectManaged all Public Relations for the company to include national organizations such as AUSA in Washington.Acted as liaison between the company, residents, and local businesses.Customized informative publications focused on keeping the military community and local business updated.Developed and delivered briefings for over 3000 soldiers and their families, post officials, and local business representatives.

As Accountant's Assistant, I was responsible for accuracy of payroll hours by verifying them against service contracts. In addition, it was my responsibility to ensure data entry of payroll was accurate in Peachtree Software as well as, ensuring work hours were accurately reflected against contracts in Successware Program. Making Follow up calls for quality control of all services provided was also my responsibility to ensure our employees were providing the best customer service possible. My Achievements Include:* Organized a filing system for service contracts that made the office more effective and efficient.* Accurate record keeping of payroll and service contracts that enabled the staff to create company reports to track profits.* Customer quality assurance calls enabled the company to improve on existing practices to ensure customer satisfaction.

My responsibilities included, supervision of the activities of four stores, I organized and tracked shipments of inventory to all stores, responsible for settling customer billing disputes and concerns. I also, supervised tracking of sales to ensure accurate commission payments and trained all new hires in equipment and company practices. I was also responsible for the direct supervision, training and coaching of 6 employees. My Achievements Include: * Implemented customer service procedures that cut down on store losses and maintained customer satisfaction* Kept accurate inventory reports that enabled the company to track monthly sales.* Successfully implementing an inventory program for 4 stores that could provide accurate numbers that helped provide future sales goals according to inventory. * Represented the company in radio announcements for upcoming store specials and events.