Information Technology Help Desk Support
*System maintenance.*Investigate problems; determine and carry out resolutions for day-to-day issues relative to personal productivity or office automation equipment, including but not limited to desktop computers, laptop computers, printer, personal digital assistance, scanners, networks and telephones.*Acquire, install, and upgrade PC components and software.*Ensure that all assets are tracked in the asset control application. *Keep up to date with the latest technologies *Help with new IT projects throughout the business. *Troubleshoot computer users issues.*Support both hardware and software issues.*Provide networking support.*Provide System Support and fault resolution.*Backups and restoring user data.*Support all telephony and helpdesk requests.*Roll out of new PC’s and reinstall replacement computers.*Report to the IT Manager.