Connie Smith Email & Phone Number

Greater Chicago Area

Northwest Indiana

Clinical Application Analyst August 2009-Present • Create and maintain User Templates and Subtemplates for all clinical users.• Maintain SER file for all clinicians and ordering providers.• Assign and satisfy all user security needs for multi-campus facility.• Extensive work with user roles, activities and menus.• Build and maintain Smart Texts, Smart Phrases and Smart Links.• Provide enduser support for ASAP, Optime and EpicCare Inpatient. Training Coordinator, COE Implementation May 2008-August 2009 • Manage and train a team of 17 Credentialed Trainers and one Training Assistant.• Responsible for the analysis, design and content of training material for all clinical and ancillary users.• Successfully scheduled classes and monitored attendance for 800 RN’s, 400 MD’s, all ancillary users and hospital outpatient departments.• Developed training campaign and incentives to create user excitement.Application Analyst/Principal Trainer July 2005-May 2008 • Assisted in build efforts for CDR go-live.• Led Citrix roll-out to physician office staff.• Create training material.• Perform analyst build and trainer responsibilities.• Instructed classrooms sized 8-16 students, including RN’s and MD’s.

Greater St. Louis Area

• Provided at-the-elbow support for partners and support staff at 1000+ law firm.• Designed, built and maintained templates for bankruptcy practice.• Delivered all new hire training.• Developed training material for classes including writing, editing and rewriting of workbooks, quick start guides and online lessons.

Greater St. Louis Area

• Supervised training efforts and classroom performance of 11 Technical and 8 software trainers.• Worked with sales team to develop and deliver training on proprietary software for various companies in the St. Louis area.• Led the St. Louis branch in replacing class tracking and call management software.• Maintained readiness to deliver software training for more than 75 classes.