DRC Corporation, Honolulu, Hawaii – 2008-currentSenior Business Analyst/P&C Subject Matter Expert/Sales AssociateSenior Business Analyst with over 8 years of experience at DRC as one of DRC’s subject matter experts for Personal, Commercial and Specialty Lines. Responsibilities include Development of Commercial Lines Policy Admin System, Sales Support, Relationship Management and Client Support including Quality Assurance.•Act as lead to gather and organize business users’ ideas and requirements for new development and changes to current functionality/configuration. Work in collaboration with developers, and other technology and business personnel to identify potential solutions, and ensure that designed solutions meet the business problems and/or requirements. •On-going Relationship Management with new and existing clients to ensure continued satisfaction. •Guided the functional requirements and design for 6+ major commercial lines as part of a Commercial Lines Policy Administration System development project.•Conduct training and system walkthroughs.•Primary “go to” person for all Insurance related questions.•Liaison for primary rate and bureau organizations (ISO, NCCI, AAIS, State Insurance offices).•Share and provide underwriting and insurance guidance to the development team.•Conduct demonstrations and in-depth functional deep dives of the system with prospects both insurance carriers and MGA’s. •Represent the company at trade shows from a Sales perspective (IASA).•Pre-Sales screening to determine if prospects meet and/or fit system functionality, etc.

Choicepoint/Insurity, Hartford, CT - 2008Senior Insurance Analyst•Analyze circulars from various regulatory bureaus that were needed for system impact and prepare detailed business requirements and/or process as appropriate.•Maintain and modify line of business documentation. •Support company-wide testing efforts

Responsible for Middle Market accounts, with a total written premium volume of approximately $6 million. Responsibilities included; renewal retention, loss ratio for book of business along with new business development and growth. This role was both an Underwriting and Marketing position working with Independent Agents. Territory consisted of all New England states.

Quincy Mutual Fire Insurance Company; Quincy, MA – 2002 to 2003Commercial Lines UnderwriterResponsibilities included all aspects of Commercial Lines Underwriting. Territory assignment included a total written premium volume of approximately $4 million. •Working together with Independent Agents to develop a profitable underwriting book of business while adhering to company guidelines.•Maintain an acceptable level of renewal pricing along with focusing on renewal retention.

Lead Business Systems Analyst for two web-enabled projects; Agency Licensing and Billing Inquiry. Major role on these projects was designing user interface screens and writing functional screen specifications to ensure end-user requested functionality was included within final software development. Worked closely with outside vendor to successfully develop prototype as well as conducted initial Quality Assurance testing of functionality of prototype.•Designed Internet screens with required business functionality that adhered to corporate standards by working with business professionals and developers.•Trained end-users on system prototype to ensure all business functionality issues were met prior to development.•Developed functional specifications and screen mockups to provide developers with documentation for systems development.•Reviewed all work submitted to ensure its quality and adherence to strategy and business objectives.

Responsible for all internet based systems training for all agencies in the Northeast territory. This involved travel to each agent office and conducting onsite training of end-users as well as on-going systems support.•Liaison between agents, software vendors and in-house Systems Department.•Analyzed problems and developed solutions for agency interfaces. This involved converting downloaded policies, reviewing and formatting transmitted data.•Developed an agency manual for Commercial Lines Businessowners that included Insurance Service Office rules as well as Quincy Mutual state specific rules.