Connie Thannisch Email and Phone Number

Lead transformation of Global Program Management team. Instrumental in significantly improving project compliance, internal policies, and ensuring on time delivery. Manage executive committee meetings to drive execution of deliverables based on agreed timelines.► Strategically team cross functionally with channel marketing, sales operations, legal, business operations, and finance to identify and engage new partners and incent existing partners for continued business growth (incentives, market development funds, support.)► Drive performance tracking by deployment of centralized process to manage projects/programs, including a customized dashboard of key milestones, success metrics, and risk management to provide up-to-date insights ► Simultaneously managed successful telephony migration (Nortel to Cisco) across 3 regional call centers—100+ users within 6 months.► Key member of Global Employee Engagement Leadership Committee to drive the design of a team charter. Created process for volunteering and selection of team members to drive change and improve culture. ► Executive Influencer and trusted collaborator who delivers insight to executive teams on program impact, revenue recognition, sales compensation, existing partners, and migration of processes and tools to measure against industry standards.

► Drove $2M+ in sales and built pipeline of $6M within 1 year through the design and deployment of post-acquisition internal sales referral program. Designed both deal qualification guidelines and escalation process for reviewing deals outside standard guidelines to minimize risk of negative impact on lead referral.► Improved post sales experience through design and implementation of new Customer Success Program. Gained alignment and accountability across all teams with success metrics of >90% product adoption. Elements included engagement process, identification of customer success reps, defining roles and responsibilities, and ongoing reporting and analysis.► Drove design of Annual Global Sales Conference integrating corporate messaging, setting up training across all sales teams, retail, enterprise and channel for over 300 attendees. Collaborated with external speakers, trainers, and coaches to deliver working sessions focused on mindset change. Engaged outside vendors to translate training materials created by product management, sales trainers, and marketing.

Through collaboration with Global Sales SVP, Credit & Collections, Order Management, Legal and Finance on complete planning and delivery of multiple complex projects. Analyze quarterly sales & sales operations performance to identify key areas of opportunity to improve productivity. ► Identified goals and enablement for existing and new initiatives.► Project managed programs focused on driving increased new business revenue and increased products within existing customers.► Turned relevant sales data into reporting packages throughout the divestiture process.► Formalized CRM training for new hires, and project managed goal management tool implementation.

Chosen to support executives in operations management, including quarterly sales review reporting, administration, and all event planning.► Managed all aspects of accounting including budgeting $2.5M business center, AP/AR, petty cash, billing, and collections.► Developed vendor and client relationships managing more than 50 vendors and 300+ clients. ► Acted as Human Resources liaison in supporting new hire process, payroll, performance reviews, conflict resolution, and coaching.