• Lead and facilitate lean/process improvement-based workshops to drive ideas and solutions for various business units and functions, such as engineering, installation, service, and sales.• Support the development of all facilitators across the continuous improvement network via ongoing coaching and mentoring.

• Managed a specialized team to ensured quality and timely delivery of complex projects • Conducted audits and analysis of various processes and data using QA QC tools and identified opportunities for improvement • Implemented continuous improvement initiatives and monitored their impact and effectiveness

• Brought on to assist in successful implementation of new ERP software through coordination with internal department personnel and ensuring the on-time and orderly flow of all project deliverables• Managed complex projects designed to improve speed, quality and control of business processes, which in turn enhances customer satisfaction• Worked with operations subject-matter experts to apply technology to improve the business reporting process, thereby reducing reporting time by 74% while improving data accuracy• Drove collaboration on multiple projects in a changing business landscape with an evolving set of priorities by understanding and translating the underlying business needs into actionable tasks

• Supervisor for an internal team of 6 and external team of 18 • Assisted in successful implementation of new ERP software as a project lead through coordination with external sources and internal department personnel and ensuring the on-time and orderly flow of all projects deliverables• Optimize the workload of individuals while flagging potential problems in the project schedule or resource base which could impact the end deliverable(s)• Provide regular communication and updates to various stakeholders, internal and external, including upper management• Executed an art tracking system that enhanced on-time delivery performance from 80% to 97%Previously Inside Sales Support• Solve recurring issues, document and train a team of 16 on best current practices• Developed new approach for training customer service staff to ensure that the team was better prepared for issues, reducing errors by 15%.

• Produced top sales number to earn the title of National Top 10 Writer• Tracked daily sales metrics of the districts 16 stores• Applied local marketing campaigns that increased traffic by 32%

• Developed and executed re-engagement strategy for e-commerce platform that increased annual revenue by 183%• Established a data driven system for creating optimal reorder point and lead times of merchandise that decreased items out of stock 31%• Managed multiple campaigns including email marketing, e-commerce sales, and social activations• Researched market to discover new trends and technologies to improve website performancePreviously Marketing Assistant and Social Media Coordinator• Supervised the $2.7 million budget of promotional giveaway items for events and trade shows• Created and maintained content calendars for all social media activity• Analyzed daily social media performance metrics to identify the most effective campaigns, tactics and practices