Connie Wallace Email and Phone Number

• Serve as a key member of the senior leadership team• Lead the company in strategic planning• Oversee day to day operations of company initiatives • Supervise and train employees • Provide consultation on human resources and managerial approaches to the leadership group• Manage client and partner relations• Ensure performance standards are met• Track departmental budgets and key performance indicators• Present on departmental and company health to various business units within the Constellation Software portfolio

• Provided day to day operations and effective leadership for multiple centers• Supervised all center employees employing a strength-based approach• Ensured the work place is team-based, supportive and healthy• Monitored the integrated services provided• Ensured performance standards are met• Oversaw facility maintenance, including safety and sanitation• Maintained center budgets• Served as a community liaison• Recruited to serve on the Trauma Informed Care Committee• Prepared and presented center reports to all department heads

• Created and implemented the agency’s vision, mission, goals and strategic plan• Oversaw the creation and maintenance of the necessary infrastructure for carrying out the agency’s strategic and operating plans• Provided the expertise, oversight and assistance for recruitment, employment, evaluation and other employee related actions that supports the agency’s operations• Provided effective leadership and direct management to the employees• Maintained a healthy, thriving climate that attracts, maintains and motivates diverse and highly qualified employees• Ensured programmatic excellence and evaluation; provide services that are highly valued by the community; develop new programs for new and existing clientele• Stayed informed of the latest trends and best practice standards in the area of social work, special education and youth justice• Provided oversight for all financial performance including tracking income and expenses, the annual budget, financial audits/reviews and delivering the annual plan• Increased, strengthened and diversified the agency’s programming and funding sources• Marketed services to clientele, community partners and the community at large• Prepared and presented agency information to the BOD and other community members• Built and maintained strong customer and community relations

• Provided parenting support and education to families working with DCF• Presenter and trainer for community workshops on topics associated with managing at-risk youth• Recruited foster parents• Provided crisis intervention, team coordination and case management• Supported families to establish appropriate resources• Conducted assessments and plans of care

• Investigated complaints of child abuse and neglect• Developed and implemented child protection plans• Ensured the ongoing management of cases• Prepared and presented evidence for Family Court• Acted as the legal guardian• Provided support services to families