Information Technology Business Analyst
Current- Greatest contribution: Led multiple cross-divisional efforts to implement new systems and processes to increase efficiency and provide a better experience for our customers.
- Lead analyst for M365 Agency Migration, implementation of AWS Connect, Human Resource systems upgrades, and multiple system decommissioning projects.
- Designed Award Winning Training and Development Program, AAMVA Quality Award. Project manager for DOL's first standardized training project including development and implementation.
- Led pilot digital accessibility improvement program which increased access from 56% to 92% in three months as measured by Axe.
- Lead digital accessibility tester for DOL, specializing in interpreting WCAG 2.1 AA guidelines, evaluating code, recommending changes to HTML and ARIA, training testers on testing methodology, establishing consistent.