Connie Wilcox Email and Phone Number

Main POC for large government accounts, Basic & advanced troubleshooting, Created Excel reports for internal and external customers, Monitored A/R on accounts in the event a dispute is involved, account restructure, Project manager for large scale account changes, Reviewed bills for discrepancies, Processed adjustments, Analyzed customer’s account for contracted rate plans, Processed equipment orders, Managed 8000 devices making sure rate plans are correct per their contracts. Prioritized emails according to urgencies, Ensured all incoming calls are handled in a timely manner. Worked in Account Services for 6 years.