Connie Wright

Connie Wright Email and Phone Number

Digital Product Owner Digital Servicing at American Airlines
Connie Wright's Location
Fort Worth, Texas, United States, United States
Connie Wright's Contact Details

Connie Wright work email

Connie Wright personal email

n/a

Connie Wright phone numbers

About Connie Wright

Digital Product Owner for digital distribution on AA.com . prior development products including Merchandising projects, combining AA and Usairways frequent flyers programs. Currently working under Manage Res product teams for Change and Cancel Reservations and most recently product analyst for the Loyalty-Miles program

Connie Wright's Current Company Details

Digital Product Owner Digital Servicing at American Airlines
Connie Wright Work Experience Details
  • American Airlines
    Product Owner
    American Airlines Nov 2021 - Nov 2024
    Fort Worth, Texas, United States
    View
  • American Airlines
    Product Analyst Service Recovery
    American Airlines Feb 2018 - Oct 2020
    Aa.Com
  • American Airlines
    Senior Quality Assurance And Business Analyst
    American Airlines Sep 2012 - Oct 2020
    Aa.Com
  • American Airlines
    Res It
    American Airlines Apr 2010 - Sep 2012
    Dfw
    Tariff analyst and Quality Assurance for Merchandising team across all Reservation channels and AA.com
    View
  • American Airlines
    International Tariff Management
    American Airlines Apr 2009 - Apr 2012
    Dfw Texas- Southern Reservaion Office
    •Managed a team of 65+ agents in domestic and international tariff in call center•Monitored/enforced company attendance and performance policies, issued corrective action, motivated team•Documented CR1 personnel files•Conducted quality control through monitoring and evaluating inbound and outbound calls using NICE system and speech analytics•Trained agents on new functionality in pricing and Tariff training
    View
  • American Airlines
    International Tariff
    American Airlines Jun 1994 - Apr 2010
    assisted reservation, airport agents and travel agents in fare rule interpretations in domestic and international markets, Advantage upgrades, contracts and international reissues.
    View
  • American Airlines
    Reservations Sales Agent
    American Airlines Nov 1990 - Nov 1994
    United States
    View

Connie Wright Skills

Quality Assurance Airlines Customer Service Sdlc Training Outlook Powerpoint Windows Agile Methodologies Microsoft Excel Microsoft Office Microsoft Word Budgets Process Improvement Research Html Public Speaking Strategic Planning Java Aviation Team Building Business Process Improvement Negotiation Software Development Life Cycle Photoshop English Teaching C++ C Editing

Connie Wright Education Details

Frequently Asked Questions about Connie Wright

What is Connie Wright's role at the current company?

Connie Wright's current role is Digital Product Owner Digital Servicing at American Airlines.

What is Connie Wright's email address?

Connie Wright's email address is connie.wright@aa.com

What is Connie Wright's direct phone number?

Connie Wright's direct phone number is +181769*****

What schools did Connie Wright attend?

Connie Wright attended The University Of Georgia.

What skills is Connie Wright known for?

Connie Wright has skills like Quality Assurance, Airlines, Customer Service, Sdlc, Training, Outlook, Powerpoint, Windows, Agile Methodologies, Microsoft Excel, Microsoft Office, Microsoft Word.

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