Connie Rodriguez Email and Phone Number

◆ Served as Separations Military Pay Technician, providing excellent customer service for Service Members' retiring, chaptering or expiration term of service (ETS) from U.S. Army. Conducted one-on-one briefing, while researching Service Members' financial accounts in DJMS-AC and DJMS-RC to verify accuracy of separation pay. ◆ Independently implemented and oversaw new separation briefing program. Program increased the number of customers briefed each day by 37%, increasing overall time… Show more ◆ Served as Separations Military Pay Technician, providing excellent customer service for Service Members' retiring, chaptering or expiration term of service (ETS) from U.S. Army. Conducted one-on-one briefing, while researching Service Members' financial accounts in DJMS-AC and DJMS-RC to verify accuracy of separation pay. ◆ Independently implemented and oversaw new separation briefing program. Program increased the number of customers briefed each day by 37%, increasing overall time effectiveness of the separation finance office section.◆ Audited payroll authorization documents for propriety, authentication, accuracy, and compliance with applicable regulations, policies and precedents. Established base calculations for service members separation pay, with awareness of account changes and any documents not yet coded in web DMO. Computed Service Members' separation payroll entitlements using an Excel spreadsheet and/or Web DMO. ◆ Audited Service Members' final payment in Web DMO and makes necessary adjustments to ensure member is not overpaid. Input, tracked, resolved, and closed cases with central site DFAS via CMS, and emailed units for missing documents or incomplete documents to meet audit readiness standards. ◆ Validated cycles and payments, uploading them into CEDMS. ◆ Corresponded with customers and answer’s questions both orally and in written format. Provided detailed explanations via Outlook, phone, and in-person to customers, with a high level of professionalism, customer service.◆ Created instructional Power Point for expired ETS listing, used as training aid for other technicians within the separation section. Conducted training for technicians within section, covering use/lose leave balance. Ensured technicians had firm understanding of information covered in training and thoroughly answered all question as subject matter expert. Conducted new employee training on systems including DJMS-AC, Web DMO, CMS, CEDMS, iPERMS and Transproc. Show less

◆ Supervised and trained five entry-level employees to proficiency.◆ Received and reviewed documents and performed functions regarding soldiers who were AWOL and Deserters. Prepared letters for service members informing them of debts that were coming due to be collected.

◆ Supervised two to six employees within the section.◆ Reviewed and revised out of date Standard Operating Procedure (SOP) for section. ◆ Performed NAFCD inspection one on one with the inspector from DFAS reviewing over 63 unique criteria. ◆ Prepared and conducted in-processing PowerPoint briefings to inform Soldiers of how their Permanent Change of Station (PCS) would impact their pay and allowances, assisted them with completing their travel vouchers and BAH… Show more ◆ Supervised two to six employees within the section.◆ Reviewed and revised out of date Standard Operating Procedure (SOP) for section. ◆ Performed NAFCD inspection one on one with the inspector from DFAS reviewing over 63 unique criteria. ◆ Prepared and conducted in-processing PowerPoint briefings to inform Soldiers of how their Permanent Change of Station (PCS) would impact their pay and allowances, assisted them with completing their travel vouchers and BAH recertifications, created packets of all required in-processing documents, conducted MMPA audits in DJMS-AC and DJMS-RC, computed authorized and actual travel days, processed arrival transactions, answered questions and assisted customers in claiming temporary lodging allowance (TLA) reimbursement, computed dislocation allowance(DLA) and advances, calculated and input PCS leave and permissive temporary duty (PTDY) leave transactions for house hunting, input arrival and departure transactions in DMO for thousands of soldiers. ◆ Conducted hundreds of in/out processing briefs while in section. ◆ Completed separations spreadsheet for final pay in excel for service members leaving the military. Show less

◆ Prepared and conducted in-processing PowerPoint briefings to inform Soldiers of how their Permanent Change of Station (PCS) would impact their pay and allowances, assisted them with completing their travel vouchers and BAH recertifications, created packets of all required in-processing documents, conducted MMPA audits in DJMS-AC and DJMS-RC, computed authorized and actual travel days, processed arrival transactions, answered questions and assisted customers in claiming temporary lodging… Show more ◆ Prepared and conducted in-processing PowerPoint briefings to inform Soldiers of how their Permanent Change of Station (PCS) would impact their pay and allowances, assisted them with completing their travel vouchers and BAH recertifications, created packets of all required in-processing documents, conducted MMPA audits in DJMS-AC and DJMS-RC, computed authorized and actual travel days, processed arrival transactions, answered questions and assisted customers in claiming temporary lodging expense reimbursement, computed dislocation allowance and advances, calculated and input PCS leave and permissive temporary duty (PTDY) leave transactions for house hunting, input arrival and departure transactions in DMO for a constant rotation of soldiers. ◆ Completed separations spreadsheet for final pay in excel for service members leaving the military. Show less

◆ Audited government travel card accounts for every soldier on JBLM (aprx. 35,000) supporting the I Corps G8 DTS Help Desk. ◆ Held staff meeting independently with each battalion command team across JBLM. ◆ Prepared and submitted travel vouchers in the Defense Travel System (DTS) in order to pay outstanding balanced on service members travel cards. ◆ Deleted invalid or fraudulent travel vouchers from the Defense travel system in only 3 months, clearing 65% of the open… Show more ◆ Audited government travel card accounts for every soldier on JBLM (aprx. 35,000) supporting the I Corps G8 DTS Help Desk. ◆ Held staff meeting independently with each battalion command team across JBLM. ◆ Prepared and submitted travel vouchers in the Defense Travel System (DTS) in order to pay outstanding balanced on service members travel cards. ◆ Deleted invalid or fraudulent travel vouchers from the Defense travel system in only 3 months, clearing 65% of the open travel lines. Show less

◆ Monitored and directed work activities, assigned and managed cycles, balanced and delegated workload, answered intermediate to difficult soldier inquiries, reviewed team members rejected and recycled transactions and gave guidance on resolution. ◆ Enforced processes which helped the SRP Section maintain a quick and efficient work flow. Conducted training for important job tasks within the section. ◆ Signed for sensitive items (EagleCash Cards) to be distributed to soldiers… Show more ◆ Monitored and directed work activities, assigned and managed cycles, balanced and delegated workload, answered intermediate to difficult soldier inquiries, reviewed team members rejected and recycled transactions and gave guidance on resolution. ◆ Enforced processes which helped the SRP Section maintain a quick and efficient work flow. Conducted training for important job tasks within the section. ◆ Signed for sensitive items (EagleCash Cards) to be distributed to soldiers working in the SRP section to distribute in theater environment, responsible for the accountability of all cards within the entire SRP site which were returned to a safe at the end of the business day. ◆ Responsible for protecting sensitive information such as social security numbers and bank account information for over 10, 000 soldiers. ◆ Responsible for making sure that all of the soldiers coming into the SRP site were briefed properly on all of their entitlements. Conducted briefs for thousands of Soldiers on their deployment and overseas entitlements, Service Members’ Group Life Insurance elections and benefits, and the Savings Deposit Program, performed MMPA reviews in DJMS-AC and DJMS-RC, answered questions, and resolved pay issues prior to their departure, maintained accountability of and issued EagleCash Cards for use in the theater environment. Show less

◆ Received pay inquiries, researched accounts in DJMS-AC and DJMS-RC, answered, and resolved customer issues. ◆ Received, computed, and processed BAH advances and casual pays to assist soldiers in financial hardships. ◆ Managed the UCFR, communicated with unit S1s and commanders via Outlook email and telephone to ensure UCFRs were reviewed and returned with within the required timeline and provided entitlement verification reports. ◆ Worked closely with Bonus, Debt… Show more ◆ Received pay inquiries, researched accounts in DJMS-AC and DJMS-RC, answered, and resolved customer issues. ◆ Received, computed, and processed BAH advances and casual pays to assist soldiers in financial hardships. ◆ Managed the UCFR, communicated with unit S1s and commanders via Outlook email and telephone to ensure UCFRs were reviewed and returned with within the required timeline and provided entitlement verification reports. ◆ Worked closely with Bonus, Debt Management, Prisoner Pay, Military Pay Review, and Special Actions sections to review and receive pay affecting documents for actions to include: enlistment and reenlistment bonuses, sold leave and special leave accrual, statements of charges, financial liability investigations for property loss (FLIPLs), status changes such as absent without leave (AWOL), desertion, and confinement, special and incentive pays, foreign language proficiency bonuses, service computations, and tax computations and W2 corrections. Show less

◆ Prepared and calculated pay manually for soldiers going through court martial process. Pay calculations included base pay, basic allowance for subsistence, basic allowance for housing and special pays received by member. ◆ Responsible for reviewing type of court martial to make sure that service member was not paid an unauthorized entitlement. ◆ Stopped pay as appropriate based on service members conviction or resumed certain pays upon service members acquittal. ◆… Show more ◆ Prepared and calculated pay manually for soldiers going through court martial process. Pay calculations included base pay, basic allowance for subsistence, basic allowance for housing and special pays received by member. ◆ Responsible for reviewing type of court martial to make sure that service member was not paid an unauthorized entitlement. ◆ Stopped pay as appropriate based on service members conviction or resumed certain pays upon service members acquittal. ◆ Processed court documents with regards to the service members pay. ◆ Served as finance liaison to service members family during court proceedings. Show less

◆ Received pay inquiries, researched accounts in DJMS-AC and DJMS-RC, answered, and resolved customer issues. ◆ Received, computed, and processed BAH advances and casual pays to assist soldiers in financial hardships. ◆ Managed the UCFR, communicated with unit S1s and commanders via Outlook email and telephone to ensure UCFRs were reviewed and returned with within the required timeline and provided entitlement verification reports. ◆ Worked closely with Bonus, Debt… Show more ◆ Received pay inquiries, researched accounts in DJMS-AC and DJMS-RC, answered, and resolved customer issues. ◆ Received, computed, and processed BAH advances and casual pays to assist soldiers in financial hardships. ◆ Managed the UCFR, communicated with unit S1s and commanders via Outlook email and telephone to ensure UCFRs were reviewed and returned with within the required timeline and provided entitlement verification reports. ◆ Worked closely with Bonus, Debt Management, Prisoner Pay, Military Pay Review, and Special Actions sections to review and receive pay affecting documents for actions to include: enlistment and reenlistment bonuses, sold leave and special leave accrual, statements of charges, financial liability investigations for property loss (FLIPLs), status changes such as absent without leave (AWOL), desertion, and confinement, special and incentive pays, foreign language proficiency bonuses, service computations, and tax computations and W2 corrections. Show less

◆ Provided support for Operation Unified Response after the 2010 earthquake in Haiti. ◆ Maintained $67,000 in Port-Au Prince, disbursed over $10,000 in U.S. currency to service members in DDS, over $45,000 to AAFES and the U.S. Post Office in DDS, and $15,900 in contract payments to North Haiti. ◆ Input over 700 transactions into DDS in a timely manner without any error. ◆ Provided Armed security for other cashiers to help ensure safe keeping of funds from Central… Show more ◆ Provided support for Operation Unified Response after the 2010 earthquake in Haiti. ◆ Maintained $67,000 in Port-Au Prince, disbursed over $10,000 in U.S. currency to service members in DDS, over $45,000 to AAFES and the U.S. Post Office in DDS, and $15,900 in contract payments to North Haiti. ◆ Input over 700 transactions into DDS in a timely manner without any error. ◆ Provided Armed security for other cashiers to help ensure safe keeping of funds from Central Disbursing Office located at the Embassy in Port Au Prince to LSA sustainer. ◆ Contributed to the collaborated effort which allowed the World Food Program to successfully feed over 3,210,000 Haitian citizens. Show less

◆ Prepared and conducted in-processing PowerPoint briefings to inform Soldiers of how their Permanent Change of Station (PCS) would impact their pay and allowances, assisted them with completing their travel vouchers and BAH recertifications, created packets of all required in-processing documents, conducted MMPA audits in DJMS-AC and DJMS-RC, computed authorized and actual travel days, processed arrival transactions, answered questions and assisted customers in claiming temporary lodging… Show more ◆ Prepared and conducted in-processing PowerPoint briefings to inform Soldiers of how their Permanent Change of Station (PCS) would impact their pay and allowances, assisted them with completing their travel vouchers and BAH recertifications, created packets of all required in-processing documents, conducted MMPA audits in DJMS-AC and DJMS-RC, computed authorized and actual travel days, processed arrival transactions, answered questions and assisted customers in claiming temporary lodging expense reimbursement, computed dislocation allowance and advances, calculated and input PCS leave and permissive temporary duty (TDY) leave transactions for house hunting, input arrival and departure transactions in DMO for a constant rotation of basic training and advanced individual training students. Show less

◆ Maintained pricing for all stores, updated sku’s, processed ERP’s and orders. ◆ Traveled to stores for annual inventory, cycle counting, mass vendor changes, and any other support needed. ◆ Audited inventory records for accuracy, product count and pricing.◆ Conducted training for store acquisitions to include front counter, inventory, accounts payable and accounts receivable.

◆ Performed General Ledger entry and reconciliation, collection calls, accounts receivable, inventory receipts, accounts payable, cutting of checks, payroll calculations, excise tax preparation, daily cash balancing, bank reconciliation, month end/year end closing.◆ Supervised and trained entry-level accounting assistant.

◆ Performed General Ledger entry and reconciliation, collection calls, accounts receivable, inventory receipts, accounts payable, cutting of checks, assisted with payroll calculations, assisted with excise tax preparation, daily cash balancing, bank reconciliation, assisted with month end/year end closing.