Senior Trainer for Centricity Business Application. Includes Registration, Scheduling (EWS), Financial Counseling, Eligibility, Patient Tracking, Referrals, ETM, Master Schedules, Dailies and Templates, TES, Charge Entry, Billing and Accounts Receivable (BAR).

¥ Managed and participated in an upgrade for a youth education and training program.

Program/Project Manager; EPIC Aligning Regions ¥ Managed transformation of a Regional EPIC Healthcare system into an existing EPIC Region.¥ Analysis and planning for Interface, Kiosk/Tablet and Security for Cadence, Prelude, Tapestry and Resolute.¥ Managed status reporting for Prelude, Cadence, Tapestry, Resolute Project Teams.¥ Created and maintained validation and training sessions for users with new security and workflows.¥ Participating in workflow analysis for visit types, scheduling, registration and referrals.¥ Analysis and alignment of security classes and security points to align with existing EPIC region.

¥ Managed product implementation including statement of work, scope review, customer dependencies, data dictionaries and storyboard for Athena, eClinicalWorks and Centricity Business Clients using Agile Methodology.¥ Conducted clinical site assessments to ensure Meaningful Use integration with current workflows.¥ Responsible for data assessment and information exchange, including HTML, API and HL7 analysis.¥ Responsible for the documentation and training of front desk staff including Demographics, Scheduling, Check-in and Billing.¥ Prepared documentation and job aids and provided training to Clinical staff for new Facesheet and Encounter workflows.¥ Assisted client with creation of Health History Forms available from the clinics patient portal.¥ Tablet/IPAD provisioning.

¥ Reported directly to the CIO, responsible for all budgetary facets for projects and staff of 11, located across the United States.¥ Provided direct project management with responsibilities for the portfolio of projects including scope development including verification of deliverables and go-live approach; identifying business and project objectives; determining resources needs, risks, constraints, change control and assumptions; developing testing plans, training and communications.¥ Managed the data interfaced from NextGen and other applications including clinic and hospital interfaces.¥ Designed and documented decisions outlined in Scope Development. Built and setup system based on outcomes from scope and design decisions, i.e. testing phases, training plans, communications, prepping for go-live. Finalized testing, activation plans, conversions and signoff during go-live.¥ Managed projects including new implementations of OPTUM and Centricity's Eligibility and ETM, as well as revision of upgrades involving Servers, Backup Solution, GE BaseLine Web to Centricity AdvancedWeb, GE Centricity 4.3 MDR and Centricity Business 5.1, ICD-9 to ICD-10, Ecommerce, Cache and Interface to NextGen.¥ Provided hands on support as needed for GE Centricity.

Provided production and pre-production support for ALLSCRIPTS, GE Centricity Business, Epic - Practice Management and Electronic Medical Records applications. Responsibilities Include: Visit Manager, HPA (Hold Bills), DBMS, EWS, Master Schedules, new user/provider setup and dictionary support; TWAdmin and SA including tasking, creation of new sites, Provided customer service for the end user community including Providers and Clinic Staff• Provided daily ALLSCRIPTS and GE Centricity IT support• Validation of the Epic Cadence application data during EMR conversion• Provided training to the end user community on Epic Cadence.• Set up interface between Cadence and ALLSCRIPTS utilizing HL7 standards

Managed team tasks and provided project management support for QNXT/IDX Practice management implementationCreated and managed SharePoint sites and rolled the application functionality out to the IT departments

Project Manager for the organizational implementation and conversion from Medisoft to Advanced MD. Performed system setup, implementation and support of new medical billing solution.Responsible for AR balance forward conversion. Responsible for demographic conversion. Completed the build activities for the new system to accurate convert the data from legacy to the new system. Support for Medisoft, AdvancedMD and Lytec/Cortex

• Managed and provided Practice Management System (GE Centricity), medical billing and electronic medical records.• Reviewed medical billing and practice management workflows, processes and procedures and implemented best practices as part of the installation.• Responsible with charge processing; SSMT process for implementation and testing of version ALLSCRIPTS 11; reporting using DBMS; dictionaries and module support for both products.

Provided claim denial management related to credentialing, specializing in Medicare claim denial remediation.

Financial Analyst and Project Manager involving the export of ALLSCRIPTS and GE Centricity data for import into Epic (Scheduling, Orders, Results, HIM and Resolute).Managed the transfer of notes to new electronic medical records system, Epic using HL7 Standards.Utilized reporting query tool DBMS for export of administrative scans such as EDM, demographics, appointments and financial data from Centricity Business to Epic.• Conducted new user setup and dictionary build for ALLSCRIPTS and Centricity.• Converted data from various healthcare applications to electronic medical records.• Managed Charge Entry working with providers, billers and coders.• Responsible for claim denial remediation for paper and EDI claims; including Medicare, Medicaid, Tricare, Medica, MHP, UCARE, health partners, BCBS, UHC, preferred one and others

Project Manager for the implementation of GE Centricity, ALLSCRIPTS and third party software.Implementation Responsibilities Included: • Conversion of patient demographics and appointment history into Centricity, Conversion of patient's paper records to ImpactMD/TouchCharts• Implementation of master and daily schedules.• Conducted user training for clinic, IT helpdesk and medical billing staff; Ad-Hoc reporting using DBMS for executive management• Implemented a physician and office support help desk.• Managed requirements, testing and implementation of new releases for E-commerce and Eligibility• Created/Updated policy, process and procedures in support of best practice administrative workflows including referrals and authorizations.• Provided credentialing and coding workflows; supervised billing and collections activities.Other Responsibilities Included:• All Centricity Modules: TES, BAR, EDM, SEC+, EWS; REF; VMS; PCS; ETM; Ecommerce, Eligibility, Pricing/fee schedule setup and maintenance;• Served as Release and Quality Assurance Manager for all software and hardware updates using extensive test plans encompassing all third party software.• Weekly issues and change management meeting with emphasis on requirements for system and application downtime• Responsible for claim denial management and remediation• Served as Payor liaison for unpaid claims and credentialing• Managed the billing staff and business analysts

• Responsible for Release Management and Quality Assurance of software and hardware• Provided seamless coordination of daily changes, major releases, builds, fixes, data scripts, utilities, reporting, process and procedures standardization.• Implemented federal and state mandated requirements for the billing system. Managed business continuity planning, capacity planning and utilization reporting and budget planning.• Served as Liaison to the company that managed and maintained the billing system. Managed contracts and service level agreements with ASP

• Managed various projects for large organizations from implementations to support initiatives as well as infrastructure projects.• Responsible for infrastructure and planning for new hires. Replaced entire infrastructure for four buildings including workstations, network, closets, etc. Accountable with new building infrastructure such as space planning.

Performed client account management, technical research and design. Provided timely response to RFPs for perspective clients.

• Conducted system integration of hardware and software for new and existing marketing programs.• Served as Liaison to essential IT and business areas including budget forecasting.• Led company-wide initiative to identify, standardize and eliminate products used in the work place.• Responsible with hardware and software for nationwide customers and national security accounts including five reservation interface systems, remote sites hardware, software and connectivity; Data General such as INFOS and COBOL.• Managed the partnering with American Airlines Service Bureau to ensure seamless software and infrastructure upgrades. Responsible for the application and infrastructure business continuity plan.