Technical Program Manager with a proven track record, and broad experience driving revenue growth, operational efficiency, and customer satisfaction. Demonstrated expertise in product management, project and program management, strategic planning, team leadership, and cross-functional collaboration. Led initiatives to develop innovative training programs, streamline processes, and enhance product offerings, resulting in million-dollar revenue increases and market competitiveness. A strategic, critical thinker with a keen eye for identifying market shifts and opportunities and leveraging product metrics and customer insights to drive product development. Known for fostering a culture of accountability, continuous improvement, and customer-centric innovation.
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Retired-Vice President Product OperationsMastercard Sep 2022 - Apr 2024Greater St. LouisProduct enablement - all things related to ensuring successful product penetration and delighting customers! -
Director, Product Management, Commercialization And PlanningMastercard Jul 2018 - Oct 2022St Louis, Missouri, United StatesLead the team responsible for product roadmap, technical go to market needs, product billing and governance processes.Managed execution of the overall technical and business aspects of new on-soil deployment.
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Director, Central Travel SolutionsMastercard Mar 2016 - Jul 2018Greater St. LouisManaged investments in people, process and platform improvements to optimize the product with focused attention to onboarding processes, support resources, training opportunities, sales materials and improved SLAs with key vendors.
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Business Leader, Commercial Product Customer ExperienceMastercard Aug 2015 - Mar 2016St Louis, Missouri, United StatesDeveloped voice of the customer intake processes facilitating continuous customer engagement.
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Business Leader, Commercial Products International AssignmentMastercard Jun 2015 - Aug 2015London, England, United KingdomLed key client integration, responsible for all facets of contractual, technical, implementation and customer migration needs.
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Business LeaderMastercard Oct 2012 - Jun 2015Greater St. Louis AreaCommercial data information and integration owner. Led the development of new and existing capabilities, strategically aligning with key market and competitive needs.
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Product LeaderMastercard Jan 2005 - Oct 2012Greater St. Louis AreaProduct ownership of Commercial Card data infrastructure. Managed global data implementations, infrastructure and data integration and platform upgrades with Issuers, Processors, and Vendors. Responsibilities included business, functional and design requirements, impact analyses and User Acceptance Testing of system enhancements.
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ConsultantKpg Mar 2004 - Jan 2005Greater St. Louis AreaProvided contracting services to coordinate file format upgrade of 22 processor files for MasterCard. -
Program ManagerSagenet Llc Oct 2000 - Mar 2004Responsible for project management of technical implementation projects encompassing all project phases. Primary clients CPI Corp and financial institutions.
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ConsultantCpi Corp. 1999 - 2003Greater St. Louis AreaProvided consultative services in project management including Mexican portrait expansion, DSL/Broadband rollout, cash register rollout at 1000+ locations, and appointment scheduling rollout in conjunction with vpn implementations. -
Program ManagerMicroage Dec 1998 - Oct 2000Greater St. Louis AreaProject management consulting services for Point of Sale rollout and Canadian Debit card programs at CPI Corp. Managed migration of helpdesk management from St. Louis to Minneapolis for local bank. Assumed Field Services Manager role for St. Louis branch during bankruptcy proceedings. -
Project LeaderMercantile Bank Dec 1997 - Dec 1998Greater St. Louis Area -
Lan AdministratorMercantile Bank Jun 1996 - Dec 1997Greater St. Louis Area
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VariousMagna Bank 1984 - 1996
Connie Callahan Education Details
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Computer Science
Frequently Asked Questions about Connie Callahan
What is Connie Callahan's role at the current company?
Connie Callahan's current role is Commercialization and Planning, Mastercard Commercial Solutions.
What schools did Connie Callahan attend?
Connie Callahan attended University Of Missouri-Saint Louis.
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Connie Callahan
Procurement Professional With Experience In Defense Industry And Support Functions - Facilities Maintenance & Upgrades.Hilliard, Fl -
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