Connie Cheng Email & Phone Number

Austin, Texas, Us

Indeed Interview Conduct Product Lead (Video, Employer Phone, Jobseeker Phone)

Austin, Texas, Us

Indeed Interview Platform, from Indeed IncubatorIndeed Evaluate (Enterprise Screening), from Indeed IncubatorIndeed Text2Apply, from Indeed Incubator

Austin, Texas, Us

Indeed Hiring Events (High Volume Hiring), from Indeed IncubatorIndeed Crowd (Crowd-Sourced Recruiting), from Indeed Incubator

Us

Evaluate customer data using PostgreSQL and Periscope Data Platform to determine product enhancements, propose new features, and build design specifications for Fortune 500 ClientsPerform competitive research and analysis in conversation automation and chatbot industry and establish product development and market opportunitiesDesign user experience diagrams and response workflows in Sketch to highlight relevant industry use cases for product demos Test functionality of new implementations across channels and log defects with bug reproduction steps in Jira to ensure product quality

Mountain View, Ca, Us

Analyzed internal operational inefficiencies in DoubleClick Campaign Manager (DCM) based on consult quality data and led project to develop resources for internal users, addressing over 70% of low quality consult categories for Q1/Q2 2016Created automated feature prioritization process by building a tool with Google Apps Script to analyze DCM consult quality data with an emphasis on long turnaround times with high volume and reduced time for data analysis from hours to secondsDeveloped 15 Troubleshooting Escalation Guides and HTML template, reaching 80+ internal users and 100% of target user countries within first month of implementationBuilt scalable solution to measure project efficacy utilizing Google Analytics dashboards to monitor internal user reach, engagement, and popular categoriesEstablished Google’s DCM Global Support internal resource development workflow and guides including analysis for feature prioritization, resource content templates, an HTML template, and Google Analytics dashboards

Austin, Texas, Us

Redesigned the front-end of internal data analytics tool and created an intuitive UX/UI infrastructure using HTML, CSS, Javascript, and PHP and decreased clicks by at least 50%Extended capabilities of BV Local tool by engaging clients through analysis of data to provide crucial insights in customer engagement, sentiment, and potential areas for improvement to help secure $600K uptick on a $1.35MM accountBuilt and documented process to create custom reports regarding customer interaction and reach for $2.32MM clients using PivotTables and Excel formulasMaintained regular reporting and custom client requests for accounts worth $3.32MMCreated data visualizations and infographics to provide category insights for sales and marketing into the $23B baby products industry

Transitioned to more technical role in companyCreated Google Analytics dashboards to monitor application performance and to minimize poor user experienceProduced software map of application using Visio to give perspective on UX/UI to reduce clicks by at least 30%Ran through various software test scenarios to ensure that test processes were thorough and provided recommendations on details needed or additional steps to ensure thorough testing of updates and changes made in the software

Utilized software to gather social media insights for marketing strategies and analyzed the data gathered in order to determine the most relevant and robust information for potential clients for sales accounts worth $2.95MMDeveloped product use cases for six major industries as part of an integrated online marketing strategy that delivered a 25% increase in leads

Bachelor Of Business Administration (Bba), Business Honors, Management Information Systems, Minor In Marketing

Education record