Connie Chiang Email and Phone Number

• Managed a new grad for 2 years and interns for 3 summers. Frequent 1-1s to hear updates and blockers, ask and answer questions. Coaching them to consider alternative solutions or overlooked dependencies, supporting their ideas, and motivating well-rounded skills.• Attended trainings: LEAD, Leading at Viasat: Manager Essentials, Leading in the Viasat Culture.

• Brought up ‘Self-Healing’ product within Global Infrastructure, tasked with an auto-remediation framework with future machine learning, selected open-source StackStorm for workflow engine.• Worked with teams, implementing use case flows – action scripts in Python, Shell and workflow and metadata in YAML. Current onboarding via self-service documentation and tutorials.• Implemented environment separation (dev, nonprod, prod), integrated CICD via Jenkins automated code deployments, provided documentation on promotion processes, and introduced code analysis pipeline (open-source, Synopsys Coverity, Amazon CodeGuru) from Git PRs.• Managed availability using internal data bus, alerted to a monitoring service and xMatters, moved to Google Kubernetes Engine for horizontal scaling, and automated more “kubectl” monitoring to auto-remediate and decrease on-call toil. Also wrote exhaustive runbooks.• Created automation flows for security compliance – redeploying up-to-date VM instances and rotating service account credentials. Demoed improved Incident Management Pipeline – new call-flow automation to assign, classify, and create subsequent Jira tickets for remediation.• Machine Learning – supervised anomaly detection on network logs using a LSTM DeepLog model.• Champion of Scrum and Jira processes, scrum master for 1 year, handed off to new member.

• Sole developer to test a proof-of-concept, moving Viasat’s data plane to public cloud for Viasat-3. Using AWS and GCP, ran jitter performance tests, set up service chaining, and iterated on results.• Created an end-to-end prod lab environment, continuously verifying Jenkins deploys for Viasat-2.• Scripted automation for static service chaining between computes and MAC, aka “Connie’s script.”

CSE 12: Data StructuresCSE 110: Software EngineeringCSE 131: Compiler Construction

• Wrote an Android app, guiding consumers to self-install a satellite dish, iterated with user testing to improve customer experience.