Connie Daniel Email & Phone Number

Oversaw operations in 29 locations in North Carolina, South Carolina, and Tennessee. Focused on customer service, driving sales through achieving consistent operational compliance. Passionate about training, developing, and supporting the team and the company goals.* Established outstanding reputation as the “go to” regional within the company for opening up new stores, training other regional managers on new store best practices.* Recognized for outstanding sales versus plan in 2016 at annual company meeting.* Oversaw all operation areas for entire region including, frontend, customer service, markdown performance, logistics, receiving, and facilities in coordination with store management.* Participated in and provided valuable feedback on projects and new store initiatives prior to company rollout. Success attributed to high focus on training, sharing essential tools, and collaboration with store teams at all levels. * Coordinated store remodels, renovations, and new store openings with the support and collaboration at the region level, in addition to leveraging partnerships throughout the company.* Regional team recognized for outstanding shortage results every year. 2017 award for most improved shortage results for entire Territory.* Supported another region in company, aiding multiple stores with operational performance in receiving and store merchandising. Focus was to snapback standards and train store executive teams.* Our Regional team achieved very positive results in the company “Your Voice” survey multiple years by communicating a consistent message and creating a teamwork environment.

Supported division by managing day-to-day operations in inventory management, data and sales analysis, statistical reporting, receipt management, budgeting and planning, profit and loss responsibilities, supply and facilities management, account receivables, sales auditing, including month end close. Annual sales volume grew to $220M from $70M and the number of locations increased to 209 from 72. •Saved $500,000 by reducing cost of deferred sales account, by establishing a detailed compliance report by location.•Achieved a 55% improvement in inventory shrink results over prior year by a concentrated focus on target locations implementing multiple strategies.•Saved $75,000 annually in cost of merchandise by identifying a system anomaly in posting of sales and returns and procedural errors made in a return to vendor process.•Achieved a 32% increase over a 2 year period in clients purchasing extended service contracts.•Recovered $110,000 over a 6 month period in payments by implementing a consistent and effective daily sales audit procedure•Reversed $26,000 in credit charge backs as a result of reviewing store statement and consistent follow-up.•Achieved a 50% reduction in the time to produce the daily sales reports by implementing electronic sales feeds, automating the process which resulted in the reduction of errors. •Received company profit improvement award by implementing an innovative concept in displaying key certified diamond merchandise.•Increased sale of merchandise by contributing to improvement of store systems functionality and processes by responding to field concerns.•Recognized for implementing effective oral and written communications to train teams at all levels, thereby ensuring adherence to corporate procedures and policies. •Exceeded repair sales goals consistently through analyzing detailed reports, training, teamwork, and by consistent follow up of under-performing locations.

Responsible for operational area in Rich's department store division comprised of 72 stores, generating $70M+ in annual sales volume. Effectively combined managing operations, in addition to advertising coordination, buying responsibilities, and special events coordination. Worked closely with vendors and Rich's department store partners, and main office partnership.* Organized creative meetings, consistently had smooth execution, through diligent follow up on all aspects of special event promotions that contributed to the division's ranking of number 1 in special events. Sales represented 10% of total business and was recognized at corporate meetings for special event success.

Senior Assistant, (Bon-Ton) - York, PA Branch Sales Manager, (Ivey’s) - Charlotte, NC Sales Associate, (Ivey’s) – Charlotte, NC

Clerical responsible for controlling flow of packages on distribution belts at Charlotte, NC. hub in the primary truck delivery area. Was a great part-time position while in college