Connie Evans-Welsh Email & Phone Number

Texas, United States

Redmond, Washington, United States

Leading Microsoft Teams Platform strategic initiatives aligned to help our customer digitally transform and securely optimizing their business solutions across M365 + Devices.

Dallas/Fort Worth Area

Focused on developing technical sales skills with our Voice & Teams Technical seller communities worldwide. Ensured our technical sellers were equipped with skills and tools they needed to be successful such as technical demo environments, technical certifications, and hands on training using real world customer scenarios. Collaborated with the field to.

Bellevue, WA

* Responsible to evangelize the business value of the Microsoft Unified Communications and Collaboration products, partners and services* Provide deep pre-sales technical support to enable customers and partners to develop and deploy UC Voice solutions based on the Lync platform* Drive sales with deep technical expertise, effective sales and presentation.

Redmond, WA

Responsible for ensuring the user experience internally to the Microsoft organization for: * Responsible for providing strategy roadmaps and report on highly visible projects to CIO, CVP levels * Successfully replaced legacy voice TDM infrastructure with SIP-Trunking in more than 50 locations in the USA and conducted POC's for EMEA SIP carrier.

Ft. Worth, TX

* Mobile application development lead across 3 teams focused on delivering mobile solutions to support operational airport end users * Responsible for communication to Airport Services VP and MD levels for all project roadmaps, deliverables, and support using ITIL v3 foundations best practices* Successfully conducted Proof of Concept to migrate.NET mobile.

Ft. Worth, TX

• Responsible for delivery of telephony services to enterprise internal customers requiring partnering with multiple telephony and data vendors – 44,000 total endpoints
• Selected to coordinate all 2012 budget activities for Sr. VP - Customer Technology and his direct MD reports
• Created and published technical documentation and process for business resumption and continuity plans
• Responsible for Lync cloud based Enterprise integration and replacement solution for voicemail, and audio, video, and web conferencing requiring collaboration across multiple verticals within AA organization
• Negotiated contracts with vendors and interfaced with AA IT Vendor Management resources to deliver quality contracts and pricing to protect American Airlines assets
• Recruited top talent from the University of North Texas

Fort Worth, TX

• Integrated legacy and bleeding technology telephony systems into centralized private cloud
• Responsible for infrastructure deployment for least cost routing strategies domestically and the UK
• Migrated duplicate voice and data networks into a single network in Mexico, Caribbean, and Latin American (MCLA) locations resulting in large savings to the enterprise
• Delivered centralized private cloud open-source IP-PBX solution to Latin American locations replacing legacy voice systems. Managed project deliverables, engineering resources for testing, enterprise dial plan.
• Created detailed technical documentation for presentation and approval for enterprise architecture review
• Developed training documentation, support, and FAQ’s for telephony end users

Fort Worth, TX

• Performed feasibility & GAP analysis to determine ROI for multiple telecommunications products, including Cisco ISR, Microsoft OCS, and Open Source technologies, to replace enterprise Nortel phone systems
• Validated E911 compliance with local PSAP
• Created and maintained employee portal website using HTML programming language
• Managed relationships with multiple vendors while communicating with end users to meet and exceed their expectations
• Managed scope, time, cost, risk, quality, and resources according to PMI best practices and AA SDLC internal methodology and used ITIL foundations to create a catalog of services

Fort Worth, TX

• Responsible for Windows Server 2003 and VMware installation and engineering support
• Developed and successfully executed server operating system patch management strategy in conjunction with Managed Service Providers
• Created technical documents and runbooks for application deployment and maintenance
• Managed a team to improve workflow process and documentation within the Infrastructure Team following American Airlines System Development Life Cycle standard
• Used ITIL standards for managing delivery of services
• Sharepoint site creation/support for multiple departments to aid collaboration

As an intern, my role included analyzing data and communicating the results to senior management and multiple business units. Additionally, I gathered requirements from business units for software implementation allowing them expand their inventory tracking and forecasting.