• Worked independently to research, evaluate and contact potential partners.• Scaled the network in line with company goals and business needs.• Created documents to record all outreach information and recruitment strategies. • Developed onboarding processes, timelines, and documents for new fulfillment partners.• Worked cross functionally with multiple internal and external teams. • Prioritized and balanced projects appropriately whilst consistently meeting deadlines. • Travelled to fulfillment partners to assist with onboarding, training and to support relationships.• Acted as the point of contact for established and new fulfillment partners. • Organized and scheduled meetings, took notes and was responsible for the follow up tasks. • Initiated vendor conversations relevant to future product offerings. • Communicated upcoming product launches with the relevant stakeholders. • Anticipated and communicated problems, whilst preemptively creating action plans. • Approached relevant parties to solve extensive issues pertaining to USDA shipping regulations. • Explored and pursued opportunities to advance current fulfillment partners to new capabilities.• Created an optimal vendor experience by advocating for and listening to the partners. • Chaired meetings, took notes and organized follow up tasks. • Reported directly to and supported the COO. Key achievements: • Initiated and organized an entire new product line with a new fulfillment partner from start to finish. • Negotiated substantial price drops for ecommerce and bulk product.

• Collaborated with various departments to take products through their life cycle. • Attended and contributed to onsite product development sessions. • Scheduled and executed daily product launches to the website. • Maintained website content and layout. • Produced web copy in line with the company language and brand. • Relayed important product information to the Customer Service team and the Marketing team. • Resolved product, inventory, quality and supply chain issues.• Ordered and tracked inventory levels for all North American fulfillment partners. • Organized freight for shipments of hard goods, packaging materials and perishable goods. Key achievements: • Created weekly educational documents on flowers, foliage and plants for the Customer Service team in order to provide a better customer experience. • Developed an inventory tracking system for hard goods and packaging materials.

• Created and implemented a training program for the facility. • Developed SOP for daily order management and maintained records of warehouse production.• Established performance metrics and used the data to make informed decisions. • Worked cross functionally with internal teams, international and domestic partners. • Designed and developed new products using design trends research and competition analysis. • Communicated upcoming product launches and shared timeline information with the team. • Maintained records of production and quotas. • Evaluated existing plans and process and identify opportunities for improvement. • Implemented changes to workflows to optimize production. Key achievements: • Assisted in running the entire production floor for 4 months during two of the industries peak times. • Reduced resend rate in under six months by focusing on QA enforcement.

• Designed different styles of bouquets and vase arrangements on request. • Scheduled and organized wholesale orders for special events. • Flourished in a high pace work environment, serving over 40 customers a day in non-peak times. • Merchandized the floral wall, store windows and outdoor displays daily.• Ensured that the highest quality of flowers, foliage and plants were always available. • Integrated and trained new recruits on store practices and product knowledge. • Managed delivery processing, weekly ordering of stock, and inventory based on previous sales metrics. Key achievements: • Selected to run the department whilst the floral specialist was on maternity leave. • Store reached top 10 in the Northeast region for sales consistently.