Connie Leuderalbert Email & Phone Number

Toulouse, Occitanie, Fr

Sterling, Virginia, Us

OVERVIEW:Team Representative/TR (Manager, Atlassian), 2022-PresentAtlassian Administrator, 2020-2022Create projects and spaces throughout the company, consulting on team requirements to expand and optimize work processes for a base of ~4K users. Grow Jira projects organization-wide to aid teams in coordinating their project management functions. Spearhead efforts to establish Jira Service Management as the single source for tickets by integrating external teams to Service Desks. ** Promoted to TR Manager in 6/2022.HIGHLIGHTS:☑ Managed enterprise-wide Atlassian product suite adoption within SAS, gaining 1,000s of Jira and Confluence users (with continual growth into the present day). Identified a need for an improved knowledge sharing solution and created the project charter. Secured buy-in from upper management and recruited/led a user group in Proof-of-Concept project.☑ Led the migration of 100s of SharePoint sites to Jira and Confluence, leading team members across the organization in the transition of content to Jira/Confluence. Influenced team to meet and exceed assigned goals throughout the project lifecycle. ☑ Served as the Project Lead for the migration of a homegrown ticket solution to Jira Service Management, including the transition of 200K historical tickets. Managed a complex set of project phases and activities to achieve successful results.☑ Gained valuable expertise in best practices for creating Confluence Spaces that enabled teams to create their own Wiki-type knowledge bases, leading to increased communications among teams. Built a community of practice for Confluence power users, onboarding key add-ons for Jira and Confluence that included ScriptRunner, Refined Sites, and others.

Worked closely with unit part engineers and developers to improve systems, provide automated solutions, and improve job satisfaction related to Samsung Systems. Performed troubleshooting of various database issues for systems under responsibility. Identified areas of weakness and improvement throughout the Fab, proposed optimal solutions, and directed team efforts in implementing fixes. HIGHLIGHTS:☑ Utilized VOC strategies for improvements, researching the feasibility of each strategy and subsequently leading projects to improve systems in the Fab.☑ Initiated the Knowledge Management project for Confluence/Jira/JSM.

OVERVIEW:As Engineer, worked closely with internal teams on creating processes and matching techniques for sustaining EPI/SiCoNi chambers, as well as with external teams to set up, create tests for, and improve multiple products concurrently. As Superintendent, hired, developed, and led the supervisory team to partner with shift personnel on addressing Fab priorities. Took over the leadership of the production team in Diffusion.HIGHLIGHTS:☑ Distinguished as one of the 8 founding Superintendents across SAS, reporting to a Director and developing/expanding the role throughout the organization. Led the production team of 193 technicians and engineers to streamline processes and improve Standard Operating Procedures (SOPs). ☑ Identified and closed gaps in Diffusion business practices, creating the strategic plans and leading team efforts that improved productivity significantly.☑ Worked with supervisors and engineers to create and track Key Performance Indicators in order to gauge the impact of day-to-day activities on overall KPIs.

OVERVIEW:Planned and led tool matching and performance projects across multi-functional teams. Supervised and mentored a team of 2 engineers and 8 technicians in Thickness and Concentration groups in the Metrology department.HIGHLIGHTS:☑ Transferred new technologies successfully in a Copy Intelligently environment, with minimal issues and maximum yield, as part of a collaborative effort with inter-departmental teams.

Wilmington, Ma, Us

OVERVIEW:Developed matching techniques and created detailed documentation for qualifying and matching Thickness tools across the virtual factory. Provided comprehensive support for customers worldwide, traveling as needed for on-site escalation support. Created and delivered presentations to support the sales team. Trained customers and engineers on-site and remotely (WebEx).HIGHLIGHTS:☑ Played a key role in the sale of over 25 high-dollar tools to customer, working with corporate HQ on collecting and presenting data as well as tool installation and support activities.☑ Led a group of applications and service engineers in the successful installation, matching, and qualification of 11 tools on-site.

Master'S, Chemical Engineering

Bachelor Of Science, Chemistry