-Follows Personal lines Property and Casualty Underwriting Best Practices. -Responsible for quality control through handling of agency referrals and policy issuance, as well as compliance with all regulatory requirements. • Knowledge and understanding of Personal Insurance Operations including current systems, processes, capabilities, and functional teams• Ability to understand, organize & document, maintain, and present/communicate Process Inventory/Documentation• Strong… Show more -Follows Personal lines Property and Casualty Underwriting Best Practices. -Responsible for quality control through handling of agency referrals and policy issuance, as well as compliance with all regulatory requirements. • Knowledge and understanding of Personal Insurance Operations including current systems, processes, capabilities, and functional teams• Ability to understand, organize & document, maintain, and present/communicate Process Inventory/Documentation• Strong management, organization, and analytic skills• Proficient at using Microsoft desktop tools Show less

 Responding to and resolving more complex customer problems and/or questions in a professional manner, assuring that quality standards are met Supporting Customer Service and Retail Associates as second level support when billing issues arise that can’t be handled with first call resolution standards Ensuring the accuracy of customer’s accounts Troubleshooting technical issues regarding customer’s voicemail or call forwarding problems Back up other departments when dictated… Show more  Responding to and resolving more complex customer problems and/or questions in a professional manner, assuring that quality standards are met Supporting Customer Service and Retail Associates as second level support when billing issues arise that can’t be handled with first call resolution standards Ensuring the accuracy of customer’s accounts Troubleshooting technical issues regarding customer’s voicemail or call forwarding problems Back up other departments when dictated by call volumes or assigned by management Process serial number changes for independent agents Show less