Connie Liang Email & Phone Number

San Francisco Bay Area

▪ Managing full recruitment cycle for caregiver and administrative openings▪ Reviewing 300+ applications monthly; scheduling, conducting, tracking feedback of 100+ phone screens monthly, leading weekly group interviews of 12 qualified candidates, extending 5-10 offers weekly, and reviewing CriteriaCorp assessments▪ Maintaining and updating Greenhouse ATS, CRM, and other databases with candidate information▪ Attending monthly recruiting events throughout the Bay Area to increase the number of qualified candidates and to increase organization awareness▪ Supporting HR with pre-hire to ensure a smooth onboarding experience for new hire and hiring managers▪ Addressing all applicant inquiries with prompt and courteous responses▪ Conducting check-ins and coaching sessions with prospective internal and external applicants, identifying support needs and removing employment barriers

San Francisco Bay Area

▪ Maintained a case load of up to 40 clients by creating individual care and service plans, goals, and care schedules▪ Met monthly KPI goals, client assessments, Home Care Provider (HCP) check-ins, observations, and evaluations resulting in scheduling 13% over client authorized hours and 73% over HCP’s availabilities ▪ Supervised, coached, and scheduled 12 caregivers regarding career growth and client issues or concerns▪ Interviewed candidates for HCP and Care Supervisor position▪ Provided Cantonese translation for recruitment outreach event▪ Maintained positive collaborative working relationship with clients, HCPs, onsite services, case management, social workers, healthcare team and staff of San Francisco Human Services Agency▪ Reviewed and assessing new clients from IHSS referrals

San Francisco Bay Area

• Ensuring the smooth running of daily front desk duties (e.g. greeting staff, guest, vendors, and the general public, directing all questions and requests to the appropriate staff or department, screening calls, replying to emails, processing incoming/outgoing mail, ensuring front desk is clean and presentable, opening/closing procedures) • Maintaining and providing current knowledge of Homebridge service offerings, staff contacts and other information, (e.g. Training courses, schedules, and enrollment procedures) • Providing Cantonese translation for HR, Training, Workforce Development, Case Supervisors, and Home Care Providers• Daily tracking of emergency supply inventory for clients and office visitors• Assisting Accounting Dept. with cash distribution to care providers and ensuring the cash drawer is balanced

San Franccisco

• Researched, planned, and tracked usage for public playgrounds using the SOPARC methodology • Produced detailed report on playground usage for department research on benefits of renovation funds distribution• Analyzed 40 data sets and illustrated key trends in charts and tables• Supported Volunteer Division with annual city events• Created presentations for department director to use at events (e.g. fundraising, conference)

San Francisco Bay Area

• Managed Student Center’s calendar with 6,000 bookings on Event Management Software (EMS) annually• Reviewed required documents to host events (waivers, insurance, agreements)• Liaison between accounting department and organizations on estimates, invoices, and payments; 700 annually• Assisted organizations in the reservation request process in person, email, and phone• Provided information regarding policies and procedures to reserve meeting/event spaces• Streamlined and updated training manual for better development of new staff• Assisted on interviews, on-boarding, and training new staff each semester▪ Reviewed 25-40 applications each semester▪ Scheduled and interviewed 3-5 potential candidates’ on-site interviews each semester• Managed supply inventory for the Meeting Services department; exceeded budget goal by reducing costs allocated in budget for fiscal years 2016-2018

Bachelor Of Science - Bs, Recreation, Parks, And Tourism Administration

Emphasis on event planning management

Study Abroad Exchange Program, Parks, Recreation And Leisure Studies

Associate Of Arts - Aa, General Studies