Cisco Uccm Administrator
Managed the operational and project needs of Cisco Phone and Voicemail systems, as well as company-wide mobile devices. Responsible for vendor management, department billing, and company-wide moves. • Opened new East Coast Corporate Office implementing Internet/VoIP circuits, TV service, and video conferencing capabilities.• Managed migration of three mobile device vendors to one consolidated account with updated Cost Centers, data pool plans and audits. Created company procedures for orders and troubleshooting. Oversaw account billing and budget reporting. • Renegotiated various contracts with Telecom providers, resulting in 65% savings.• Coordinated multiple divisional office moves each year working with onsite personnel, property management, cable vendors, and phone companies.• Liaison with Corporate AP and management on complex billing issues and services. Verified and audited contracted and installed items.• Responsible for Corporate contracts with major Telecom carriers ATT, Sprint, Verizon and Level 3. Consolidated audio conferencing accounts into one main account.• Researched and provided data needed for RFPs to vendors. Consolidated statistics for budgeting analysis for various new Department proposals.• Installed Cisco Unified Communications systems across 29 divisional offices with over 3,000 employees in 2005-2006.
