Ground Operations/Office Manager
Border Air Training Ltd
Cumbernauld, Scotland
* Supervised ground ops staff, focused on exemplary customer service and keeping daily flights across multiple UK aerodromes safe, and to schedule.* Control inventory of flight store and order new supplies, liaised with external vendors.* Created and implemented desk manual and easy reference guides to ensure staff were clear in regards to daily workings of the office, tech logs, voucher redemption and flight reservations systems. Operate and provided training on computer Reservation… Show more * Supervised ground ops staff, focused on exemplary customer service and keeping daily flights across multiple UK aerodromes safe, and to schedule.* Control inventory of flight store and order new supplies, liaised with external vendors.* Created and implemented desk manual and easy reference guides to ensure staff were clear in regards to daily workings of the office, tech logs, voucher redemption and flight reservations systems. Operate and provided training on computer Reservation System, Customer Management Portal. Administer and train official flight compliance regulations.* MAC and PC literate. Created brochures, social media posts and marketing materials.* Cash handling, accounting, credit sales, up-selling pilot licensing packages and invoicing.* Initiated, developed, organised and hosted trade shows (SEC) and safety events (GASCo).* Qualified & appointed as Ground Ops Manager (form 4 post holder) by Civil Air Authority (CAA)* Detailed CAA record keeping and diary keeping for fleet, pilots, flight instructors and students.* Maintained CAA Air Operator manuals, prepared for and responded to quarterly audits.Updated compliance documents sharing with post holders across aerodromes via google drive.* Coordinated fleet maintenance compliance with multiple location ferry flights to ensure customer deliverables.* Lead Management, On-sight prospect management and sales. Welcoming hospitality, Airport tours, built company credibility through genuine relationship, biscuits and a cracking cuppa!* Ensure office was functional, organized, and welcoming. Show less