Connie Mccall Email & Phone Number

Panama City, Fl, Us

Panama City, Fl, Us

United States

Served as Main Vault Teller, Head Teller, Branch Operations Lead, ATM Teller, as well as Personal Banker. Served an elite clientele, ensuring that the bank's vision, mission, and values were upheld, with a primary focus on "First Class Service on a First Named Basis".Served in a supervisory capacity, answering directly to Branch Manager, ensuring branch operational excellence by maintaining all day to day activities.Met standard guidelines for balancing, and proactive in keeping in compliance with all banking regulations and internal procedures, resulting in positive audit results.Oversaw shipping of currency & coin, staying within the bank's guidelines for cash limits.Charged with ordering all teller and branch supplies, and instrumental in lowering cost to the bank.Empowered to serve clients, and deliver flexible and tailored financial services, with a private banking approach, resulting in long-term relationships.Worked together with Relationship Managers, offering leads and referrals in an effort to establish new relationships, with a focus on an increased client base.Contributed to achieving an Overall Satisfaction rating of 97 percent in our 2011 client service survey.

Served as Teller, as well as back-up Head Teller and Customer Service. Proactive in overall branch operations to ensure effective results.

Performed all aspects of opening new accounts and processing loan applications. Maximized cross-sales opportunities through customer profiling. Increased household growth by effectively utilizing sales skills. Accountable for meeting individual goals, as well as branch performance goals.Contributed to a 15% monthly increase in branch customer satisfaction score by utilizing effective customer service protocols.Increased customer retention by meeting and exceeding cross-sales goal of 4.0.Mentored co-workers to achieve individual goals by conducting product overview sessions. Branch referral goals increased monthly. Built and maintained long term client relationships. Received rating of 100% on random customer survey.Assumed consumer and home equity loan processing duties following management realignment. Customers received prompt loan decisions with no interruption of services.Selected to serve as a product knowledge expert at a sister branch. Coached customer service staff to reach higher levels of expertise. Provided direction and demonstrated leadership, resulting in strengthened operational procedures.

Secured position of private banker for an elite clientele. Assisted clients with extensive financial needs by interacting with other departments. Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.Established new customer base by developing credibility and confidence.Recognized for highest quarterly cross-sales achieved among peers within the bank.Selected to oversee satellite office, as a result of demonstrating strong leadership ability. Improved morale by creating a positive work environment, which increased productivity.

Met the needs of the members by providing all financial products and services. Also contributed to effective daily operations of the Credit Union.Opened individual accounts for new and existing members. Presented new Visa Check Card product to existing membership. Encouraged usage by educating members on the features and benefits.Promoted the Noah's Ark Club account among new and existing members, resulting in increased cross-sales.Maintained daily branch recap report, ensuring accuracy of totals. Served as back-up staff for accounting functions including payroll, direct deposit, and daily church activity report.

Performed as Head Teller and Vault Custodian (1988-1994), reporting directly to Branch Manager. Achieved role of Customer Service Representative upon acquisition by Regions Bank in 1994. Also served as acting Branch Manager upon subsequent merger.Served as designated trainer for the bank. Contributed to the efficiency of operational procedures by training new and existing staff. Recognized as Employee of the Month for this accomplishment, as well as Employee of the Year for 1989 by Security Federal Savings Bank.Honored as Employee of the Quarter in 1996, and Top Cross-Sales of the Quarter in 1998, by Regions Bank in recognition of positive performance and increased sales.Supervised a staff of three, demonstrating effective leadership skills. Selected to act as interim Manager from 1996 to 1997 during transitional period and reorganization. Served as coordinator over six branches for a specialized product.

Associates Degree, Business

3.25 GPA, Deans List 1980-1981

High School Diploma