Connie Reccardo Email & Phone Number

Westhampton, New York, United States

• Main point of contact for my district as a subject matter expert and leader while aligning goals and priorities to pursue the biggest opportunities and manage intake and execution for the business.
• Manages all facets of the business with accountability for growth, EBIDTA, customer retention, and safety both in the office and in the showroom.
• Exceptional team player with the ability to quickly develop and foster stakeholder relationships, and strong collaboration skills, with demonstrated track record of leading or working with cross-functional teams.
• Spearheads improvement in company operations to drive short-term and long-term performance.
• Ensures high levels of customer service, operational effectiveness, safety, employee productivity and profitability.
• Practices and reinforces superior customer service skills with all employees by sharing customer survey results, developing action plans to increase customer service, and ensuring maintenance of professional appearance.

Norwalk, Connecticut, United States

• Spearheaded creation of Driver Productivity Report to ensure that the maximum number of deliveries are being completed daily; yielded 250% increase in deliveries.
• Spearheaded creation of Capacity tracking and reporting to project and optimize driver productivity; yielded 30% improvement.
• Delivered data-driven strategic recommendations for my leadership that provides key business insights for high-priority initiatives and profit goals.
• Maintained thinking and excellent problem-solving skills to top issues facing the business and product organization.
• Ensured compliance with State and Federal regulations, safety codes, and polices during servicing and repair of company vehicles, with employees wearing proper PPE, and during customer deliveries and installations.
• Communicated with Field Managers daily to appropriately plan, direct and manage staff to appropriate jobs.

Lake Ronkonkoma, New York, United States

• Responsible for total management of two separate districts which included accountability for customer growth, EBIDTA, customer retention, safety, allocation of staff, ensuring high levels of customer service.
• Traveled daily between districts to observe and oversee all work-related functions; provided comprehensive data-driven reports as well as an action plan for improvements.
• Collaborated with Service and Customer Managers to appropriate employee allocation throughout the day.
• Worked closely with key personnel and management to provide high-quality strategic leadership, implementing plans and policies throughout both districts.
• Audited and analyzed revenue targets, operational processes, and expanse controls across the region.
• Analyzed expenses to ensure achievement of gross profit goals by monitoring employee productivity through the use of the distribution system and the Service Scheduling Calendar.

Wyandanch NY

• Assured safe and profitable operations within the 14 districts covering New York, Connecticut, and Massachusetts.
• Managed special initiatives and projects with both short- and long-term deliverables; met goals 92% of the time.
• Oversaw 50+ employees, ensuring consistency across policies, procedures, and operating standards.
• Maintained current knowledge on state and federal codes while ensuring compliance.
• Provided interim management as needed with unplanned management openings.
• Conceptualized and coordinated high-impact sales luncheons and special events to increase client base and bottom-line profits.

Wyandanch NY

• Supported Market Manager in managing the 14 districts covering New York, Connecticut, and Massachusetts.
• Developed and executed an email marketing campaign to promote brand awareness, boosting sales by 60% and clientele base by 15%.
• Routinely evaluated sales data to develop a target delivery area for campaigns and reached goal of increasing sales by 35% overall from the previous year.
• Responsible for completion of New Hire/DOT packets and training while ensuring random drug testing was completed for field and office employees.
• Extensive communication with customers including providing support to reach an amicable solution when a Customer Service Representative is not able to resolve a customer complaint as well as ensuring timely responses.
• Supports District Managers by ensuring all daily, weekly and monthly deadlines and goals were met.

New Hyde Park NY

• Scheduled and dispatched service and delivery orders.
• Offered friendly and accurate customer service in a timely fashion while building customer relationships.
• Identified, assessed, and met customer needs to achieve satisfaction.
• Handled customer complaints, provided appropriate solutions and alternatives, and followed up where necessary.
• Generated sales and revenues by promoting and performing sales calls, retention calls and sales activities.

Jamaica, New York, United States

• Managed day-to day-restaurant operations with a strong focus on guest satisfaction.
• Accountable for all scheduling and supervision of all associates on the shift.
• Reviewed financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Completed accurate and necessary administrative duties to include, but not limited to: workforce planning, training, sales tracking, labor tracking, petty cash, deposits, inventories, ordering, account payables and.
• Established standard operating procedures for supervising all front of the house associates while inspiring and motivating them to promote the concept.
• Collaborated regarding standard operating procedures and ensured food handling mer food safety requirements (in compliance with Health Department standards), as well as receiving and storage procedures.