Connie Ellen Riczu Email & Phone Number

Rockledge, Florida, United States

Orlando, Florida Area

Orlando, Florida

Melbourne, Florida Area

• Contacted specified title company to order title work.• Inform assigned processor of discrepancies on title commitment.• Contacted insurance companies to obtain applicants home owner's insurance policy and update mortgagee clause.• Ordered social security verifications, rental/mortgage verification, tax transcripts and verified employment for all applicants.• Printed and mailed withdrawal and denial letters to applicants.

Melbourne, Florida Area

• Reviewed the loan application submitted and structures the loan to accommodate Underwriting findings and/or customer’s needs.• Completed customer welcome calls introducing myself and ensuring of their benefit of refinancing.• Ordered and tracked all required documentation to assure processing timeframes are being met and update system.• Worked with the customer, client and closing agent to resolve questions and/or problems immediately upon inquiry or receipt of documentation from the customer.• Provided customer service to internal and external clients.• Submitted fully processed files to Underwriting Department for final approval.• Resolved issues and shows ongoing improvement in reducing issues identified by Underwriter. • Verified product, rate and point structure according to client specifications.• Ensured the accuracy and timeframe to customers of closing date.• Re-disclosed documents as needed.• Tracked all required documentation to assure processing timeframes are being met and updates system with statuses.• Reviewed loan for clear to close items and confirms the file is being submitted to the underwriting department accurately.• Cleared all underwriting conditions working with customer and outside vendors.• Reviewed and monitored pipeline reports on a daily and weekly basis, acting accordingly.

Orlando, Florida Area

• Prepared lease and rental agreements for lessees and collected specified rents and impounds.• Arranged for alterations, maintenance, upkeep and reconditioning of property.• Directed preparation of financial statements and reported on status of properties, such as occupancy rates and dates of expiration of leases.• Directed issuance of checks for monies due client.• Contacted utility companies to arrange for transfer of service for tenants.• Assisted with eviction of tenants.• Prepared monthly reports for clients.

Orlando, Florida Area

• Managed the timely submissions of premium payments by the insured client, insurance companies, and mortgage companies.• Personal contact with insured clients, insurance companies, and mortgage companies.• Emailed and mailed payment reminder letters to insured clients.• Faxed new term policies to mortgage companies.• Verified payments on over 35 insurance carrier websites.• Review and take action as necessary of 1500 policies a month.

Orlando, Florida Area

• Aided executive in staff capacity by coordinating office services.• Scheduled and confirmed appointments for clients and supervisors.• Operated electronic mail and coordinated the flow of information both internally and with other organizations.• Operated office equipment such as fax machines, copiers and phone systems, and used computers for spreadsheet, word processing, database management and other applications.• Purchased materials, maintaining effective inventory control.• Matched order forms with invoices, and recorded the necessary information.• Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures.• Received, recorded, and banked cash, checks, and vouchers.