With over 18 years of experience in the food and hospitality industry, I am passionate about delivering exceptional customer service, quality food, and operational excellence. As the Restaurant Operations and Training Manager at Foodmark, I oversee the performance, standards, and compliance of 5 Carluccio's outlets across the UAE and Qatar. I also design and implement training programs and manuals for the staff, managers, and franchise partners, ensuring consistency and alignment with the brand's vision and values. Some of my achievements include increasing the customer satisfaction score by 15%, reducing the staff turnover rate by 20%. I have also received multiple awards for excellence in leadership, innovation, and teamwork from Foodmark and Carluccio's. My skills include food service, restaurant management, food science, and technology. I am always eager to learn new trends, techniques, and best practices in the industry, and to share my knowledge and experience with others. I believe in creating a positive, inclusive, and collaborative work environment, where everyone can grow and thrive.