Connie Sherman Email & Phone Number

Denton County, Texas, United States

Working with Buyers and Sellers in the North Central Texas area

United States

Denton Texas-Branch Closure

Responsible for the day-to-day operations and administrative functions of the branch.Worked with Financial Consultants to communicate solutions either directly or indirectly with clients.Acted as onsite dedicated service expert on a wide range of client issues. Researched and resolved client issues in cooperation with back office partnersAdhered to all compliance/risk procedures and follow corporate and industry protocols.Ensured that all paperwork, policy and procedures for client requests have been adhered to in order to satisfy compliance requirements.Assisted Branch Manager in performing daily key compliance and oversight activities for the branch.Participated in projects to improve processes and enhance the client experiencePerformed duties with confidence, minimal supervision and sound judgment to mitigate risk for the firm.

Maitland, Fl. 32751

Prepared New Account and Transfer Paperwork for qualified and non-qualified accountsProcessed client distributions and RMDsEstablished 401k plans for client’s businesses and services as neededProcessed Beneficiary Designation ChangesProcessed incoming check deposit(s)Established online access for new clients at the client’s financial institutionReset client passwords and security questions when logged out of their online accessGreeted clients and prospective clients in a friendly and sincere manner, making them feel comfortable when they visit the officeAnswered incoming phone calls and made outbound phone calls to financial institutionsUpdated and maintained client relations management (CRM) software with all documented client contact to maintain compliance requirements with the SECUpdated client addresses in the CRM software and at the client’s financial institution. Send confirmation letter to clientsElectronic Document Filing for office (Docupace)

Lake Mary Florida

Experience Real Estate Professional working with Buyers and Sellers in Seminole and West Volusia Counties in Central Florida.

Florida

Branch Office Administrator 1/2008 -2/2011 and 11/2011 to 1/2015Edward Jones Investments- Lake Mary, FL/ Orlando, FL • Front line Customer relations• New Account processing, ACAT transfers, ACH, wiring funds• Processing of Estate, Securities, Mutual Funds, Life Insurance, Long Term Care Insurance, Annuities, 1035 Exchanges, Retirement, and Trades• Prepare and maintain client portfolios, run hypos, prepare quotes and cost basis•Train new Branch Office Administrators and new Financial Advisors on internal systems• Manage administration of a proactive contact management strategy

Maitland, Florida

Client Service and SupportCharles Schwab & Co.- Maitland FL. 2/2011 to 9/2011• Make outbound calls to clients, receive inbound calls from clients• Process Applications to open new accounts, account updates, add features to existing accounts

Greenfield, Massachusetts

Developed strategies to manage the sale of customer properties maximizing sale price Monitored market and available inventory of homes for qualified purchasersNegotiated sales and purchases on behalf of clientsAssisted clients through the mortgage processRelocation specialist

Developed strategies to manage the sale of customer properties maximizing sale price Monitored market and available inventory of homes for qualified purchasersNegotiated sales and purchases on behalf of clientsAssisted clients through the mortgage process

Developed strategies to manage the sale of customer properties maximizing sale price Monitored market and available inventory of homes for qualified purchasersNegotiated sales and purchases on behalf of clientsAssisted clients through the mortgage process Assisted broker with year end reports and taxes

For Buyers Only - Greenfield MAMonitored market and available inventory of homes for qualified purchasersNegotiated purchases on behalf of clientsAssisted clients through the mortgage processTrain new real estate agents

Holyoke, Massachusetts

Created and executed strategies to increase sales in a retail environmentNegotiate rates and outline requirements with approved vendorsPlan and coordinate visual displays Managed annual budget (1+ million)Organizational development (Establishing staffing benchmarks, hiring, team building, retention planning,)Increased departments over all mark upsIncreased departments sales over 20%Received numerous performance awards