Connie Thomas Email & Phone Number

Leveraged retail, system and process knowledge to manage operational activities across multiple team and applications• Managed resources to consistently resolve over 95% of issues to meet documented service level agreements. Directed cross-technology-team activities related to supply chain systems operations, performance and capacity needs to minimize unplanned service interruptions• Worked with risk team to revise supply chain systems compliance controls and evidence needed to meet requirements of internal and external auditors • Assisted security team to identify and correct numerous issues related to security vulnerability reporting and partnered across teams on security vulnerability remediation• Supported technical and business resources to resolve recurring incidents and provide new functionality to eliminate/minimize on-going support hours and meet business self-service needs. Partnered with business areas to prioritize issues and/or enhancements and gain commitment for required customer involvement• Partnered with IT Services and Service Desk management to improve efficiency and effectiveness of support resources in ticket resolution and routing. Assisted in improving knowledgebase documentation used by level 1 support personnel

Managed team responsible for Planning, Allocation and Size Optimization applications• Managed multiple strategic projects leveraging internal and external technical resources and partnering with business subject matter experts. Created new and enhanced functionality for store, item and brand planning and allocation to deliver products to the anticipated selling sites• Managed efforts to automate processing, improve performance and enhance integration across Planning & Allocation tools that were both internally built and vendor provided solutions• Led effort to implement Size Optimization software to improve full retail price sell-through of goods• Assisted in project management and phased implementations of Pre-Season Assortment Planning project • Provided oversight for Supply Chain deliverables for Buy Online, Pickup in Store and Buy Online, Ship to Store initiatives to increase website and store sales conversion rates and corporate overall sales• Utilized release methodology to implement fixes and enhancements across application suite

Manage projects for various business areas. Manage Supply Chain program.• Managed year-long initiative to outsource payroll processing for 11,000 associates in home office, distribution center and 300+ stores. Added new functionality and stream-lined manual processes even through the challenge of multiple leadership changes in Human Resources and Payroll department management.• Worked closely with business and technical resources to deliver fully integrated system and business processes to meet documented requirements for multiple projects running in parallel• Partnered and coordinated activities with external vendors to achieve project milestones and create quality deliverables• Performed program manager duties including compiling project status information for program meetings, coordinating collection and documentation of estimates for new business ideas, and enhancing working relationships between business partners and IT• Assisted with on-boarding of new project and program managers in Program Delivery department. Mentored less experienced and new team members

Managed team responsible for delivering projects, application enhancements and support for six critical AS400 applications used by multiple brands and center customers.• Ensured existing business critical data was correctly interpreted and extracted from legacy systems to populate new ERP system (SAP) maintaining data integrity and minimizing start-up issues• Transitioned support for business critical applications to outsourced/off-shore resources to allow existing resources to focus on strategic initiatives and realize long-term support cost reduction• Exceeded customer service level agreements by resolving issues prior to due date 99% of the time • Planned and supervised decommissioning activities required to support sale of two business units to comply with their Transition Support Agreements

• Over 10 years of experience with distribution center systems - Coordinated and managed new custom application development and software implementations required to open two new distribution centers and a new shipping facility• Took over management of in-flight $1.6 million Catalog Planning project providing stability and discipline by getting people and activities back on track and re-setting expectations with customers and a third party vendor. Honored all technical constraints by providing creative solutions to meet functional requirements that allowed brand to realize $4 million of benefit in less than 18 months.• Assisted in the creation, communication and execution of strategic merchandise system and process improvements which greatly enhanced user effectiveness and system accuracy resulting in substantial reductions in store and warehouse inventory levels• Involvement at various levels in the transition of acquired businesses to existing systems