Connie Van Zanten

Connie Van Zanten Email and Phone Number

Building teams and supporting leaders to deliver services that meet their user's needs in health and care @ Public Digital
london, england, united kingdom
Connie Van Zanten's Location
London, England, United Kingdom, United Kingdom
Connie Van Zanten's Contact Details

Connie Van Zanten work email

Connie Van Zanten personal email

n/a
About Connie Van Zanten

I am an agile delivery and transformation specialist. I help leaders to create the conditions for change, and to empower their teams to solve problems and deliver user-centred services. My experience and expertise is in building and coaching teams of leaders and of practitioners, introducing and strengthening new capabilities in organisations, designing and facilitating collaborative ways of working and enabling a test and learn approach to service design and delivery.

Connie Van Zanten's Current Company Details
Public Digital

Public Digital

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Building teams and supporting leaders to deliver services that meet their user's needs in health and care
london, england, united kingdom
Website:
public.digital
Employees:
45
Connie Van Zanten Work Experience Details
  • Public Digital
    Director
    Public Digital Aug 2023 - Present
    London, England, United Kingdom
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  • Public Digital
    Principal Consultant
    Public Digital May 2021 - Aug 2023
    London, England, United Kingdom
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  • Cancer Research Uk (Cruk)
    Agile Lead
    Cancer Research Uk (Cruk) Apr 2020 - May 2021
    London, United Kingdom
    I help leaders and teams across Cancer Research UK to adopt agile principles and ways of working and I lead and support a team of agile coaches. I advocate agile as an enabler for all teams – digital or otherwise - and I help people to see agile as one part of the puzzle of organisational change and digital transformation. I work closely with my design and delivery teammates to embed agile alongside practices like human-centred design and Lean. I work closely with our senior leaders to explore how we can transform our ways of working on an organisational scale.
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  • Cancer Research Uk (Cruk)
    Digital Specialist (Research And Innovation)
    Cancer Research Uk (Cruk) Jan 2019 - Dec 2019
    In the second of 2 experimental secondments, I was embedded in our Research Brand and Communications team. I was there to lead the team in transforming their ways of working. I was their delivery manager, supporting them to build better communication and collaboration practices. I guided them to develop a shared understanding of their strategy, problems and objectives. I led them in reframing their delivery goals as assumptions to test. I helped them to develop and maintain ways of understanding of their scientific audience and becoming more responsive to their needs. To ensure that the change would be sustainable, I worked with senior stakeholders to make the case for investment in roles and developing skills that would empower them to achieve their goals. To understand if the change would be scalable, I also worked closely with our service design team to translate what we learned into the beginnings of a digital transformation service.
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  • Cancer Research Uk (Cruk)
    Digital Specialist (Fundraising And Marketing)
    Cancer Research Uk (Cruk) Jan 2018 - Dec 2018
    London, United Kingdom
    This was my first experimental secondment to explore if and how we could accelerate digital transformation at CRUK. This was our first attempt as an organisation at embedding digital roles in business teams. I joined CRUK’s fundraising directorate and I coached a newly formed team made up of digital and fundraising roles in user-centred research and design, Lean experimentation and agile ways of working. It was also the first time we applied a service-led approach as an organisation and we uncovered a fundamental disconnect between teams who were responsible for different parts of the same service. Throughout this secondment, I maintained a strong link with my home team, so that we could build on what I and my cross-functional delivery team were learning about affecting organisational change.
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  • Cancer Research Uk
    Digital Proposition Manager
    Cancer Research Uk May 2017 - Dec 2017
    This was the first role at CRUK that was dedicated to digital transformation. The objective was twofold: to deliver value and affect change. In it, I partnered with colleagues from many different parts of the organisation to support them to deliver a digital outcome. I was responsible for understanding the strategy, issues and goals of the business team and used this understanding to reframe what usually started as a desired output into measurable outcomes. I formed cross-functional teams made up of digital specialists and subject matter experts around the problem to solve. I built trust, shared understanding and psychological safety to empower us to learn our way forwards. I led people through skillset, behavioural, mindset and organisational change to enable them to maintain and iterate their work post initial delivery.
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  • Cancer Research Uk
    Digital Producer
    Cancer Research Uk Jul 2016 - May 2017
    London
    In this role, I was a member of multiple short-term and cross-functional teams. I ran, analysed and reported on data from experiments to inform next steps and I supported team members to develop in digital practice areas like usability testing, user research, agile project management, online content creation and content maintenance. It was in this role that my enthusiasm for digital transformation was born.
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  • Cancer Research Uk
    Digital Production Assistant
    Cancer Research Uk Apr 2016 - Jul 2016
    London
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  • Cancer Research Uk
    Digital Innovation Intern
    Cancer Research Uk Jan 2016 - Mar 2016
    London, United Kingdom
    As an intern in the digital team, I had countless opportunities to learn about Cancer Research UK and digital ways of working. The types of activities I was doing include:- Researching and sharing digital best practices, industry trends and new technologies and critically assessing their potential worth to CRUK- End-to-end input on innovation projects, for example technology innovation opportunities at CRUK fundraising events including the launch of contactless donations on World Cancer Day- Analysing and reporting on data from trials, using measurable KPIs, to inform next steps- Training in digital practise areas and skills, including user testing facilitation, Agile project management, Drupal content management system, Google Analytics- Working as a member of a cross-functional, Agile team developing CRUK's new Intranet- Co-ordination of intern fundraising events, overseeing the planning and delivery of 5 events
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  • University Of Exeter
    Green Consultant
    University Of Exeter Dec 2014 - Jun 2015
    Exeter, Reino Unido
    Using excellent verbal and written communication skills to liaise with stakeholdersDelivery of a series of interviews and workshops to find out necessary information, with careful planning beforehand to ascertain needs and KPIsProduction of tools which the Sustainability Team can use to inform their work at a strategic level (Stakeholder Mapping, Sustainability Communications Strategy)Evaluation, reporting and presentation of projects to share success and promote Green Consultants
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  • University Of Exeter
    Student Information Assistant
    University Of Exeter May 2012 - Jun 2015
    The Forum, University Of Exeter
    Receiving briefing and then working independently to respond to a high volume of online and face to face student enquiries, regularly using initiative to find clear, detailed answersProviding excellent customer service as part of a team working to strict response-time deadlines, with rapidly changing prioritiesBuilding relationships with back office teams to ensure right information reaches studentsMaintaining an enthusiastic, helpful and proactive attitude, to assist my team and our enquirersUsing Word, Excel, Outlook and information databases regularlyTeam leader for Green Impact, an NUS initiative to reduce negative environmental impact Asked to be a member of a University Project Board, focused on unfolding the new enquiry system employed at the Student Information Desk out into the University colleges
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  • La Residencia De Estudiantes
    Cultural Events Management Internship
    La Residencia De Estudiantes Sep 2013 - Jul 2014
    Madrid Y Alrededores, España
    Managing a busy workload and regularly prioritising tasks, responsible for organising as many as 3 private or public events/week alongside co-ordinating and delivering guided tours of premises Responding to high volume of external tour requests quickly and with attention to detail Devised and implemented an improvement to the format of the tours Organising travel and accommodation for visiting speakers Development of design and content for promotional material to advertise our events Assisting with the day-to-day running of the office, responsible for routine tasks such as answering the telephone, filing paper and digital content and taking ticket reservations Regularly using problem solving skills and initiative during events when unforeseeable situations occurred Developing lasting relationships with external contacts to encourage use of our events facilitiesAll communications in Spanish

Connie Van Zanten Skills

Microsoft Office Customer Service Public Speaking Project Management Event Planning Teaching Process Improvement Blogging People Management Team Leadership Leadership

Connie Van Zanten Education Details

Frequently Asked Questions about Connie Van Zanten

What company does Connie Van Zanten work for?

Connie Van Zanten works for Public Digital

What is Connie Van Zanten's role at the current company?

Connie Van Zanten's current role is Building teams and supporting leaders to deliver services that meet their user's needs in health and care.

What is Connie Van Zanten's email address?

Connie Van Zanten's email address is co****@****live.co

What schools did Connie Van Zanten attend?

Connie Van Zanten attended University Of Exeter, King Edward Vi Grammar School Sixth Form.

What are some of Connie Van Zanten's interests?

Connie Van Zanten has interest in Children, Civil Rights And Social Action, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.

What skills is Connie Van Zanten known for?

Connie Van Zanten has skills like Microsoft Office, Customer Service, Public Speaking, Project Management, Event Planning, Teaching, Process Improvement, Blogging, People Management, Team Leadership, Leadership.

Who are Connie Van Zanten's colleagues?

Connie Van Zanten's colleagues are Demilade Adesiyan, Philippa Elworthy, Niall Óconnor, Peter Chamberlin, Claire Mitchell, Tarim Chaudhry, Simon Foot.

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