Connie Yang Email & Phone Number

Toronto, Ontario, Canada

•Updating the internal databases including employee information, contact details, and employment forms•Gathering payroll data•Gathering information and administrative support for leaves and communication information appropriately•Creating useful toolbox kits for our team members in the field for legislative updates, technological supports, health and safety, step-by-step guides, etc.•Screening resumes, phone interviews, and booking interviews with hiring managers•Reviewing and distributing company policies and procedures and updating Employee Handbooks•Assisting with employee training and development programs•Assisting with employee relations issues and resolving employee complaints•Assisting with updating the compensation plan•Participating in company events and staff meetings

Hong Kong Sar, China

• Built sales performance tracking and evaluation system, addressing the training needs, and suggesting the training plans• Collaborated with the marketing team and designing rewarding policies to support product promotion plans (seasonal and yearly based)• Developed full-cycle recruitment and selection process, from creating job descriptions to onboarding new employees

Hong Kong Sar, China

• Evaluated management performance, addressing issues, and developing solutions• Reviewed company’s policies, annual reports, and practices, create suggestions plans• Supported the formulating and monitoring the strategies, assessing the costs and benefits of the important tactics, and making decisions to approve or reject

Hong Kong Sar, China

• Collaborated with cross-functional teams to develop and implement a marketing plan• Researched and analyzed the environmental factor, such as government regulations review, market data collecting and comparison, etc.; preparing and presenting reports and proposals to management• Communicated with the company’s customers, engaging in active listening with customers, clarifying information, responding to concerns, and explaining possible solutions to ensure satisfaction and repeat business

Hangzhou, Zhejiang, China

• Designed the customer relationship management system to trace and evaluate the sale team’s performance• Collected the data from the CRM system and insurance business operation system, analyzing the customer’s needs, issues, etc. to develop the solutions and improve the customer satisfaction• Collected the annual operating performance data from the departments, generating the aggregation report, and presenting it to the CEO for developing the annual company report

Postgraduate Degree

Bachelor Of Science - Bs

Advanced Certificate In Psychology

Advanced Diploma In Corporate Administration And Governance

Advanced Diploma In China Accounting

Bachelor Of Science - Bs