SUMMARYOver 25 years in customer service providing a wide verity of support and addressing questions and service issues in a variety of industries. Experienced processing customer inquiries, responding quickly to customer issues and addressing problems. Known for presenting a positive can do attitude that can effectively de-escalate customer frustrations and concerns. Experience includes training new employees, updating manuals, tracking call volumes and documenting work flows and procedures. Provided management support in healthcare/durable medical equipment, laser technology, automotive parts department, and retail point-of-sale.