I love seeing businesses flourish and grow. Working as a business development consultant has given me that opportunity. I was lucky enough to have had many amazing leaders and mentors throughout my career. I wanted to be able to do the same for others.I completed my hospitality management diploma at the Polytechnic of Namibia. Whilst working for an international 5-star hotel, was introduced to the wonderful world of marketing. Decided to enhance my knowledge and earned a formal qualification from the NWU Business School in Marketing Management. Making it possible for me to have the full picture and understanding of the buying cycle and the guest’s journey before arrival.Some exciting projects I've been a part of:• Pre-opening (dream) team for a luxury 5 star resort in the Seychelles. Setting up the team, office and understanding the local culture. Achieving 100% departmental employee satisfaction score and exceeding revenue budget by 20%• SWOT and root failure cause analysis for a intimate 35 key hotel. Created a restructuring plan and turnaround strategy. Resulting in 60% increase in turnover and maintained an average COS of 35-40%• Strategically positioned property to grow from a loss to a profit of over N$4.1M within 2 years.Noteworthy Collaborations:* 2012: Routes Africa Seychelles. Working closely with teams from Routes, the Seychelles Tourism Board and my team to ensure flawless event execution.* 2013: Hosted the first Wedding Expo for the Seychelles islands. Promoting the destination and the talented suppliers within the community.*2015 to 2016: Working closely with Swakopmund Municipality, DECOSA and the Hospitality Association of Namibia Coastal Team on a Tourism Growth & Development Strategy for the destination.I've lived in more than 6 cities and visited close to 20 countries, and counting. Whether my purpose for packing was to join a management team at an exclusive 5 star luxury lodge along the mighty Zambezi River or closing ground breaking deals at an international trade fair, my philosophy was always to do it with passion, learn from everyone, and to do everything to the best of my ability.If you would like to increase your footprint, increase your revenues or looking for ideas to optimize your business, feel free to reach out to me. I also specialize in guest and customer satisfaction and offer front of house coaching. My services include:Sales & Market Representation ꞁ Hotel Management ꞁ Capacity Building ꞁ Business Development