Business Management: Oversee all aspects of the business, including product development, marketing, sales, and customer service.Product Development: Developed a line of traditional t-shirts that are 100% made in Australia. These t-shirts are ethically produced, using mid-weight material and set-in sleeves.Customisation Services: Offer customers the ability to create custom-made garments, including unique colours and personalised labels.Business Growth: Continually adding new products to the online store and planning for future expansion.Marketing and Sales: Manage all aspects of marketing, sales, and customer service for the business. This includes building a social media following and leveraging connections to reach potential customers.Sustainability Advocate: Committed to sustainable and environmentally friendly practices, including using locally sourced materials and reducing waste in all production processes.Industry Research and Networking: Conducted in-depth research into the Australian manufacturing industry and built a network of manufacturers, designers, and industry experts.Operations Management: Oversee all aspects of business operations, from design and production to marketing, packaging, and shipping.Ethical Manufacturing: Partner with an accredited Australian clothing manufacturer that adheres to ethical production standards. All garment workers receive fair pay and have good working conditions.Sustainable Practices: Committed to eco-friendly practices, using cutting-edge technology to reduce waste and increase efficiency. All materials used are locally knitted and coloured to ensure ecological sustainability.Custom-Made Orders: Provide a bespoke garment design service for customers looking for unique colours or personalised labels. This service requires a minimum of 100 units for all garments.Procurement and Supply: Specialise in the procurement and supply of Australian Made Goods.

Quality Assurance Tester for TABCORP Retail Integration Uplift Project. -Run various tests on new software products to ensure that programs satisfy all specifications and requirements. -Identify any problems and run debugging programs or complete a User Story or Bug to be fixed by Developers. Once issue has been resolved, I would run additional tests before products are passed.-Record all defect details, creating and distributing reports outlining the types of defects found and the steps taken to resolve these issues. Maintaining documentation, such as change logs, regarding software and application defects helps to recognize similar problems in the future and to provide quick resolution.-Work closely with Business Analysts, Developers and Change Management to recognize the potential for any operational issues, assess risks, and resolve issues before the new software is complete.

Contribute to the planning of projectSet out daily tasks to be completed by myself and othersWork between multiple teams of the business to get issues resolved.Constantly monitoring and evaluating the overall projectKeeping track of and reporting on project progress.Ensuring project deadlines are met.Completing any tasks assigned by the Project Manager, Lead Developer or Senior Business Analyst in an efficient and timely manner.Analyzing project data and producing insights to optimize performance.Identifying problems and issues and creating solutions and fixes.Providing operational support such as liaising with stakeholders, tracking timelines, working with multiple teams, chasing up support and fixes.Preparing, reviewing, and maintaining project documentation and reports.

This role entails supervising a TABCORP Team designed to bring face to face experience to customers using products and services only TABCORP offer. Allowing us to interact and create rapport with customers we wouldn't have previously reached. My team and I have been sent to such events like; Marburg Trotting, outback races including Darwin Cup, Roma Cup and Birdsville Cup. Large Metropolitan meetings at Doomben, Eagle Farm as well as the Gold Coast and Ipswich Turf Clubs. We also run events for live sports at Metricon and Suncorp Stadium.- Team managment and supervisory skills- People management and leadership- Strong emotional intelligence towards customers and staff. Counselling, empathy, coaching and privacy skills.- Finance, cash handling and book keeping skills. Was also in charge of the safe.

Analysing excel spreadsheets of customers accounts I was to find indifferences, analyse behavioural patterns, identify key metrics and create reports and statistics to be used by other teams in the company. - Identify, profile, report and action restrictions on customers accounts to minimise risk.- Data entry and data creation- Communicate between several different teams within TABCORP- Create reports and statistics- Customer retention and customer relationship management

Calling new customers, existing customers and our high end VIP customers. Allocating rewards, bonuses, account enhancements and specialised rebates. Relay information between TABCORP teams, TAB agencies and PubTAB's. - Customer relations management and customer rentention- Cold calling and warm calling customers- Communicate between several parts of the business

Setting the standard in Customer Service. Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. Display empathy when dealing with customers having issues with our wagering products or State regulations.- Provide customers with product and service information. Research required information using available sources.- Respond and resolve telephone and email enquiries including managing and resolving customer complaints.- Troubleshooting and resolving customer enquiries via phone and email in relation to customer’s online accounts.- Classify, record and resolve complaints at first point.

Leading Account Betting Agent with extensive knowledge in State Regulations, TABCORP products, Australian and International racing and all sporting codes. - Receive incoming calls, placing customer’s bets for Australian and international races and sporting events.- Trouble shooting and resolving customers complaints or issues via phone and email.- Provide customers with app, website, product and service information. Research required using available sources.

Head coach of a basketball team- same team players through all the years.2014-2016 - Head coach Galaxy Basketball under 15's-17's2016-2017 - Head coach Padua College Basketball Summer League under 18's2017-2019 - Head coach Redback's Under 21's