Connor Blanco Email & Phone Number

Santa Clara, California, US

* Provide the timely and logical provision of post-sales support to Hitachi Vantara’s customers in alignment with their specific support agreements.* Perform preventative maintenance according to the recommended routines and procedures. Target to maintain an RGA level of microcode.* Perform the Installation and implementation of new Solutions and the.

Seattle, WA, US

* Manage project status and rack positions, responsible for ensuring accurate data entry via Excel / Quip for data center server positions* Took lead on interactions with Data Center Capacity (planning) teams in order to outline project requirements such as rack positions needed for decommissioning to bring new server racks into the site* Kept updated.

Seattle, WA, US

* Oversee multiple site-wide operations projects such as receiving and sending data center deliveries, domestically and internationally, via internal AMZ Trouble Ticketing or TOA via Salesforce CRM* Receiving and Cataloging data center purchase orders (Pos) and RMA’s logically and physically into the in-house IMS* Maintain proper consumable and material.

Basking Ridge, New Jersey, US

* Address daily ticket requests via the Trouble Ticketing system depending on severity levels.* Responsible for administrative tasks to ensure successful project completion such as accurate data entry and resolving questions from peer organizations.* Ensure proper stock levels are maintained to support build and repair tickets made by DCO / DCEO Techs

Los Gatos, CA, US

* Work in fast paced environment processing, sorting, and staging packages for delivery.* Identify and verify correct barcodes are scanned for all incoming shipments.* Maintain a strong customer service presence among Netflix personnel.* Prepare pallets and international shipments for alternate corporate locations.

San Francisco, California, US

* Maintained timely chat support channels amongst our clients using Intercom Messaging, Zendesk Email Ticketing, and direct phone communication with clients.* Hands-on communication with account tech support / troubleshooting tickets.* Managed partnership account relationships for liquidations with retail companies such as Macy’s, Micro Center PC, Gear.

San Francisco, California, US

* Managed day to day operations of ~5 team members. Duties included; submitting employee reviews, holding weekly trainings, scheduling, and managing the hiring of personnel during times of influx.* Managed overall freight processes of scheduling outbound freight by sourcing cost-effective LTL / FTL brokers and vendors.* Monthly and quarterly reviews with.

Chesterfield, Missouri, US

* Bridged the product knowledge and taught customers on process as to how to operate Roku’s streaming platform.* Facilitated product growth in the greater San Francisco Bay Area by training store employees on product knowledge and best practices.* Held monthly meetings in each store location regarding metrics and goals to strive for.* Maintained a.

Richfield, Minnesota, US

*Oversaw all Verizon phone activations and helped with customer inquiries to promote Verizon branding.* Initiated follow-up phone calls to customers regarding account changes and general well-fare calls. Also held in-store training events of the various products with Verizon customers.* Had hands-on support from the direct Verizon Corporate Representative.

Full Stack Developer

Education record

Ged