Connor Blanco Email & Phone Number

Santa Clara, California, Us

* Provide the timely and logical provision of post-sales support to Hitachi Vantara’s customers in alignment with their specific support agreements.* Perform preventative maintenance according to the recommended routines and procedures. Target to maintain an RGA level of microcode.* Perform the Installation and implementation of new Solutions and the upgrade of existing Solution platforms (i.e.- VSP Storage Arrays, HNAS, HCP, Broadcom Switches, Cisco Routers / Switches, etc).* Service delivery of engineering and reconfiguring changes, equipment and site relocation services.

Seattle, Wa, Us

* Manage project status and rack positions, responsible for ensuring accurate data entry via Excel / Quip for data center server positions* Took lead on interactions with Data Center Capacity (planning) teams in order to outline project requirements such as rack positions needed for decommissioning to bring new server racks into the site* Kept updated project progress and status updates through web ticketing system* Regularly update and communicate with third party vendors & contractors to ensure all parties were aware of how project was progressing in relation to KPIs, timeline and budget * Ensured team procedures / SOPs were always being met* Acted as point of escalation, but responsible for raising any issues to senior technicians and upper management as needed/required* Decommissioning and processing of legacy hardware out of the data center facilities to prepare for new inbound server racks. Managed the relocation and movement of large enterprise equipment. Hard Drive / SSD installation, removal, and destruction. Basic Networking equipment removal/installation and clearing of configurations. Familiarity with using SSH and remote desktop / console ports on the TOR and console switches within the server racks. Familiarity with basic PC components/hardware (HDD/SSD/Flash/Removable storage media/Ram/CPU/Motherboard/Input-Output devices)* Certified through AWS for powering down server racks with proper and compliant PPE when handling rack power whips

Seattle, Wa, Us

* Oversee multiple site-wide operations projects such as receiving and sending data center deliveries, domestically and internationally, via internal AMZ Trouble Ticketing or TOA via Salesforce CRM* Receiving and Cataloging data center purchase orders (Pos) and RMA’s logically and physically into the in-house IMS* Maintain proper consumable and material levels for site personnel by submitting procurement requests to our inventory planning teams* Train contractors for special projects per site to ramp up productivity while still hitting day-to-day metric goals* Train new permanent employees on logistics technician tasks and responsibilities when proper staffing is required

Basking Ridge, New Jersey, Us

* Address daily ticket requests via the Trouble Ticketing system depending on severity levels.* Responsible for administrative tasks to ensure successful project completion such as accurate data entry and resolving questions from peer organizations.* Ensure proper stock levels are maintained to support build and repair tickets made by DCO / DCEO Techs

Los Gatos, Ca, Us

* Work in fast paced environment processing, sorting, and staging packages for delivery.* Identify and verify correct barcodes are scanned for all incoming shipments.* Maintain a strong customer service presence among Netflix personnel.* Prepare pallets and international shipments for alternate corporate locations.

San Francisco, California, Us

* Maintained timely chat support channels amongst our clients using Intercom Messaging, Zendesk Email Ticketing, and direct phone communication with clients.* Hands-on communication with account tech support / troubleshooting tickets.* Managed partnership account relationships for liquidations with retail companies such as Macy’s, Micro Center PC, Gear Coop, Suncoast Liquidators, and more.* Scheduled daily freight and parcel shipments using our in-house OMS (Order Management System). This also entailed keeping track of order data and addressing/resolving any issues that arose.* Monthly and quarterly reviews with close observation of personal and team metric performance and an emphasis to breach set goals.* Generated Leads for new account sign-ups.

San Francisco, California, Us

* Managed day to day operations of ~5 team members. Duties included; submitting employee reviews, holding weekly trainings, scheduling, and managing the hiring of personnel during times of influx.* Managed overall freight processes of scheduling outbound freight by sourcing cost-effective LTL / FTL brokers and vendors.* Monthly and quarterly reviews with close observation of metric performance and an emphasis to breach set goals.* Liquidated customer database components and gained understanding of naming conventions of parts through selling to customers.* Managed importation / processing of goods from Amazon resellers and local businesses to then resell in bulk using in-house IMS (Inventory Management System) & OMS (Order Management System) software.

Chesterfield, Missouri, Us

* Bridged the product knowledge and taught customers on process as to how to operate Roku’s streaming platform.* Facilitated product growth in the greater San Francisco Bay Area by training store employees on product knowledge and best practices.* Held monthly meetings in each store location regarding metrics and goals to strive for.* Maintained a territory of 50+ combined stores through large retailers such as; Best Buy, Target, Walmart, and Fry’s Electronics. This also entailed maintaining close relationships with management personnel to ensure the growth of Roku’s marketing exposure.* Directly reported status updates to Roku’s subsidiary represented company, Premium Retail Service on a daily / weekly basis, which then is directed towards Roku’s corporate Los Gatos, CA offices.

Richfield, Minnesota, Us

*Oversaw all Verizon phone activations and helped with customer inquiries to promote Verizon branding.* Initiated follow-up phone calls to customers regarding account changes and general well-fare calls. Also held in-store training events of the various products with Verizon customers.* Had hands-on support from the direct Verizon Corporate Representative, and included weekly check-ins with an emphasis on metrics and promotions.* Skilled in maintaining knowledge of the latest week-to-week technology changes.* Weekly 101’s with peers on product knowledge and Verizon metrics.

Full Stack Developer

Education record

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