Connor Boyce Email & Phone Number

As a solutions Engineer, - Conduct monthly business reviews on how the business can save revenue through stifling data usage overages on company devices.- Issue best practices on implementation of new products supporting the business through product relatability of mobile devices such as android, iPhone, iPad devices. - Manage fleet of devices and set up automation to help update and manage devices under the Alaska airline’s fleet. - Ensure user experience is seamless through QA and gathering information to improve overall processes. - Utilize tools like VMware, Azure Cloud, Mobility, and Microsoft office.

- Provides hands on support for a multitude of apple devices including smart phones, Mac computers, and iPads. Troubleshoot issues with client devices to determine the best route of creating solution that is custom tailored to the client. - Able to help over 20 clients on any given work day delivering high efficiency when it comes to providing software and hardware solutions. Additionally, provide great Customer reviews that are in the high 85% of NPS scores.- Works in a fast paced environment as well as multi tasking multiple issues that could be happening at once. Furthermore, delegate other technicians on what repair strategies would need to be used to keep with current company policies.

- Provided Exceptional support over the phone for external and internal clients. Led other over the phone support technicians on how to position and provide exceptional service.- Ensured to follow up with clients with more complicated issues that required engineering staff to take a loot into account, hardware, or software issues. This led to great customer satisfaction responses that were in the 80% for multiple months.- Fully remote during the Covid-19, adapted to a new environment during a very ambiguous time, being very adaptable in the moment.

■ Provide detailed assistance in troubleshooting issues within Mac OSX (10.4-10.11) iTunes, Mobile Me/iCloud syncing, QuickTime 7.0/X, Mail, iCal, Address book, iPhoto, Safari, Time capsule and iCloud■ Support customers with syncing of data to/from iOS devices between Windows OS (Vista, and Windows 7,8 and 10), Mac OSX (10.6-10.11) and Exchange servers, as well as a simple understanding of how the sync process works■ Extensive training in OSX and iOS devices and systems. Also became highly trained and skilled at Apple mobile hardware physical repair procedures & abilities■ Extensively trained in expert level software and hardware triage and activation escalation issues■ Assisted in supporting anywhere from 100-200 employees with troubleshooting and support■ Integral part of team that was responsible for successfully launching 2 new locations in Seattle market including one flagship store■ Helped implement and pilot new prototype strategies within organization designed to improve workflow and efficiency that is now currently live and active due to our team's proven results

Education record

Learning to code and program in multiple languages such as HTML, CSS, Javascript, Python, etc. Already have been apart of multiple.

Media Communications, Communication And Media Studies, Senior

Activities and Societies: Journalism with the Husky Herald Interviewed students on campus of issues that were plaguing students like.