Connor Craig Email & Phone Number

Nashville, Tn, Us

Dublin 2, Ie

• Lead the E2E design, configuration, and implementation for net-new & uplifted Blue Yonder WMS platforms for various retail, CPG, and 3PL customer facilities• Directed the Change Enablement program for leading CPG corp. for omni-channel fulfillment business model• Oversee on-site & remote support for customer go-lives, hyper-care, and upgrade initiatives• Mentor customer teams on integrating in-house or 3rd party ERP, LMS, OMS, and TMS with BY WMS• Utilize front-end applications and back-end database tables to effectively troubleshoot any system discrepancy• Acquired 2022 Blue Yonder WMS Technical, Functional, Sales and Implementation Expert certifications

Chicago, Il, Us

Lead discovery workshops as the product and solutions SME with clients to ensure seamless integration from legacy systems toMasterMind (TMS)Identify any gaps between the as-is state of the legacy systems and the future state on MM, build out these workflows in LucidchartsDetermine if any gaps are critical path for go-live or "nice to haves” - create ideas with user stories in A-Ha to track product readiness for go-live critical product enhancementsConduct product demos internally and externally on any new or existing functionality as the product is constantly being enhanced with new featuresCollaborate cross-functionally with Engagement & Engineering teams, as well as client teams to ensure proper change management

San Francisco, Ca, Us

Developed CS organization as the founding member, managing all enterprise clients; scaled processes and CS team w/ 5+ direct reportsEstablished CRM processes to automate the customer ticketing system to provide internal transparency and SLAs using JIRA & HubspotAccelerated customer value by acting as lead consultant, project manager, and customer service member to provide holistic support from protect kick-off through ongoing adoption & OBKSCreated and documented all support SOPs and FAOs to train customer stakeholders (managers & end-users)Aligned internal and customer teams via weekly check-in calls to triage and escalate anv action items with a support action plan to promote expansion potential and mitigate churnEvangelized the vision of Ware via on-site support & trade shows (e.g.. MODEX) to share the business case for drone-based inventory automation

Baltimore, Maryland, Us

• Lead the design and implementation of JDA WMS 2019 and BY 2020+ into multiple facilities at major ports (Baltimore, Mobile, etc.) and other landlocked facilities utilizing legacy systems• Leverage previous JDA/BY business consultant experience as the sole SME of JDA/BY WMS 2019+ for MTC operations• Developed and lead training for all supervisors using SOP documents and system walk-through videos• Interact with key stakeholders (internal and external) as the first resource for any system issues or project management related tasks or timelines• Provide both on-site support for all shifts during Go-Live scenarios, and remote support for any post go-live needs

Scottsdale, Arizona, Us

𝐖𝐌𝐒 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭[formerly JDA Software]75% onsite road warrior• Pacific Coast Producers (Jan. - Mar. 2021)• CJ Logistics (Dec. 2019 - Dec. 2020)• Industry Solutions Dev team (Oct. 2019 - Apr. 2021)• Hands-on client facing support for onsite or remote warehouse operations for seamless system functionality while mitigating discrepancies via GUI and RF terminal devices • Utilizing SQL commands to update or view database configurations and output• Actively supporting integrations with 3rd party applications such as MercuryGate TMS & PINC YMS• Adopt a PM style mentality in regards to overall financial and ROI metrics as well as agile strategies for customer operations

Knoxville, Tn, Us

• Assisted all academic support staff and any current or prospective student with their academic or post-graduate initiatives• Managed high call volume with the HCB main support lineup

Purchase, New York, Us

• Aided the Fayetteville, TN plant's Traffic Center with analyzing all the dynamic day-to-day logistical operations downstream effected by upstream business activities• Diagnosed aggressive company expenditures using Business Object data due to newly rolled out customer market shift• Overhauled and developed comprehensive training program for all Delivery Specialist drivers and new managers due to new delivery procedure, as well as assist go-live in Atlanta, GA market• Counseled Frito Lay VP’s on this new delivery procedure and market shift at company HQ in Plano, TX

Atlanta, Ga, Us

• Executed the implementation of Coca-Cola products into numerous campus events and social atmospheres • Charged with budgeting and ordering product to be sampled at events to make Coke an integral part of campus life • Interacted with key customers and clientele in appreciation events featuring UT Coach Pruitt and Jones • Attended a fully funded intensive training course at Coke HQ and participated in monthly webinars

Knoxville, Tn, Us

• Organized and lead a three month campaign through crowd funding site, Indiegogo, to raise money for the organization, raising over $1700 • Conducted press releases and newspaper interviews to increase exposure

Us

• Created ads and promotions for Volshop store via Photoshop• Managed the store's social media accounts, as well as attending marketing strategy meetings