Contribute to the development of branch and unit strategic plan, change management strategies and implementation, and transformation of services within the service area. Provide innovative leadership to support planning and decision-making that enables a culture of collaboration amongst City service areas and external partners. Assist in the formation and implementation of organizational goals in priority neighbourhoods. Provide system navigation and project management support… Show more Contribute to the development of branch and unit strategic plan, change management strategies and implementation, and transformation of services within the service area. Provide innovative leadership to support planning and decision-making that enables a culture of collaboration amongst City service areas and external partners. Assist in the formation and implementation of organizational goals in priority neighbourhoods. Provide system navigation and project management support to ensure successful completion of deliverables in collaboration with internal and external stakeholders. Perform assessments of current systems and internal barriers to access while working to develop enhanced client engagement and experience. Develop and facilitate service delivery plans co-created with internal and external stakeholders. Establish constructive relationships with external partners and internal service areas to strengthen a fulsome understanding of service offerings available to residents. Work closely with internal stakeholders to refine and improve processes through the identification of barriers, applying an equity lens, and suggesting solutions to bridging gaps.Develop data collection, evaluation, and reporting tools which can be utilized across the organization. Show less

As program coordinator, I took part in the planning, coordination, and implementation of programs and initiatives that not only advanced partner and stakeholder relations, but increased equitable access to Municipal programs and services through place-based approaches and innovative solutions. In this role, I took on a leadership role as Chair of the operational arm of an inter-departmental task force comprised of decision makers across the organization, engaged regularly with community… Show more As program coordinator, I took part in the planning, coordination, and implementation of programs and initiatives that not only advanced partner and stakeholder relations, but increased equitable access to Municipal programs and services through place-based approaches and innovative solutions. In this role, I took on a leadership role as Chair of the operational arm of an inter-departmental task force comprised of decision makers across the organization, engaged regularly with community partners and agencies to promote equitable access, and developed new processes for communications and transparency.Success in my role has been achieved through the following metrics:• Secured over $5M in provincial and federal funding which was applied to nine projects• Leveraged technology to optimize program processes and tracking which has contributed to a variety of governmental reports• Developed an innovative digital solution to information barriers which is now used departmentally among various teams Show less

Established and employed yearly plans for recruitment, reception and support of international and local students. Created organizational policies and communication processes. Directed student admission, assessments, enrollment practices and classroom inductions. Prepared twelve-month budgeting, outreach programs, and key marketing campaigns to stimulate brand awareness and grow enrollment rates. Founded staff training program to guarantee professional development and modern teaching techniques.… Show more Established and employed yearly plans for recruitment, reception and support of international and local students. Created organizational policies and communication processes. Directed student admission, assessments, enrollment practices and classroom inductions. Prepared twelve-month budgeting, outreach programs, and key marketing campaigns to stimulate brand awareness and grow enrollment rates. Founded staff training program to guarantee professional development and modern teaching techniques. Began employee performance management routine including measurement KPI's, review assessments, and promotion metrics. Formulated organizational vision, mission, and foundational structure to facilitate early growth. Started highly successful marketing and branding strategies to spearhead company entry into Education industry.• Tripled student enrollment within nine months.• Employed and oversaw a 15-person team.• Negotiated local hire contracts improving profits by 26%.• Curated new student orientation and extracurricular programs ensuing 70% foreign student enrollment.• Acquired government funding enabling community outreach programs.• Cross-trained staff, resulting in 97% in customer satisfaction ratings. Show less

Directed operational, administrative, and financial activities for franchise locations of a youth football school with over 13 site rentals and a staff of over 28 employees. Oversaw all scheduling, customer communications and support, billing and transactions, and client account management.▪ Developed and implemented strategies for value-driven process improvement. Coordinated the company-wide adoption of an automated CRM system to organize over 500+ client accounts and improve customer… Show more Directed operational, administrative, and financial activities for franchise locations of a youth football school with over 13 site rentals and a staff of over 28 employees. Oversaw all scheduling, customer communications and support, billing and transactions, and client account management.▪ Developed and implemented strategies for value-driven process improvement. Coordinated the company-wide adoption of an automated CRM system to organize over 500+ client accounts and improve customer support and sales processes. Oversaw all project management processes for system integration.▪ Managed all finances, budgeting, and bookkeeping activities, and provided regular financial statements and analysis to franchisees. Maintained up-to-date accounts receivable and accounts payable and oversaw expense reporting.▪ Ensured that the daily operations/ planning of each location aligned with the broader strategic objectives of the company through effective knowledge management, change management, and performance evaluation.▪ Worked closely with Shanghai government sporting agencies to collaborate on city-wide health and sport education initiatives.▪ Managed and developed district franchise from 2017 in which membership and enrollment grew 200% in two years. Show less

▪ Consistently delivered high-impact stories and content for print/ digital publication on a daily basis. Conducted research and led in-person interviews with members of the community, provincial/ municipal leaders, and interest groups to create meaningful and balanced content for daily news cycles.▪ Collaborated with a team to develop a content strategy that was tailored to the values of a specific audience, guided by general themes within the publication, and driven by the organization’s… Show more ▪ Consistently delivered high-impact stories and content for print/ digital publication on a daily basis. Conducted research and led in-person interviews with members of the community, provincial/ municipal leaders, and interest groups to create meaningful and balanced content for daily news cycles.▪ Collaborated with a team to develop a content strategy that was tailored to the values of a specific audience, guided by general themes within the publication, and driven by the organization’s mission and vision.▪ Wrote, edited, and published daily content for advertising to meet marketing objectives while managing the outlet’s websites and social media accounts. Developed and implemented a marketing/ communications strategy to boost digital engagement and realize revenue-generating opportunities. Show less