•Collaborated with ownership, contractors, and team members to complete a 2-year, $16+ million investigation/repair project to address widespread water intrusion issues.•Managed scheduling and communication between contractors/residents for testing, demolition, mold remediation, drywall repair, and window/balcony door replacement.•Responsible for resident accounts: charge coding, payment processing, and rent filings.•Negotiated all lease renewals averaging 68% renewal rate per… Show more •Collaborated with ownership, contractors, and team members to complete a 2-year, $16+ million investigation/repair project to address widespread water intrusion issues.•Managed scheduling and communication between contractors/residents for testing, demolition, mold remediation, drywall repair, and window/balcony door replacement.•Responsible for resident accounts: charge coding, payment processing, and rent filings.•Negotiated all lease renewals averaging 68% renewal rate per month.•Maintained an average 2.6% increase for lease renewal rates. Show less

Leased 45% of vacant units with a cumulative lease value of $970,000.Average price per sq. ft. equaled $3.14 (Highest average in Baltimore market).Reached 100% occupancy in 6 months.Coordinated bi-monthly resident events such as Sunday brunch and whiskey tastings.Managed social media accounts Instagram, Facebook, Twitter.

Wrote weekly blog posts incorporating plumbing tips, current events, and humor.Researched new advertising and lead generation opportunities.Tracked PPC analytics to discover ways of improving online advertising.Conducted competitive analyses on local competitors to identify ways to differentiate.

Communicate with agents/service providers to ensure time frames, organization, and completion status.Manage Salesforce CRM database.Orchestrate mass mailings to promote listings, charitable efforts, and events. Research and create marketing plans for seller clients.

Responsibilities Managed sub contracted laborers on job sites.Purchased, documented, and transported materials from hardware store to job site.Developed labor and material allocation systems to be as cost effective as possible.Prior to promotion, worked as a laborer and carpenters assistant.