At Circle Logistics, I managed activities associated with customer operations by providing exceptional customer service, addressing customer inquiries, resolving issues, and managing escalations in a timely and professional manner.My primary responsibility included identifying opportunities to streamline customer operations processes and suggesting/implementing enhancements to increase efficiency and customer satisfaction. Moreover, I served as a primary liaison by effectively managing communication channels between internal carrier sales, carriers, and customers, ensuring smooth/efficient operations.Here are some of my proudest achievements:- Managed an impressive load volume of 70-80 trucks per day to ensure efficient and reliable service delivery.- Maintained over 50 outbound calls per day by facilitating effective communication and building strong customer relationships.- Supervised scheduling, billing, and prompt resolution for escalations by ensuring seamless customer operations for office's highest volume account, Anheuser-Busch.- Consolidated customer operations for the office's inaugural account that generated an exceptional $1 million gross profit within a single month and sustained said milestone for three consecutive months.

During my time as a substitute teacher, I was responsible for developing comprehensive and engaging daily/weekly lesson plans tailored to the specific needs and learning objectives of students in grades 6-8 while fostering a stimulating and inclusive learning environment.It is worth mentioning that I evaluated existing lesson plans, assessed student performance, and delivered constructive feedback to support academic growth/development. I was involved in maintaining/utilizing CRM-based software to provide updates and ensure effective collaboration/alignment within the school districts.My key-contributions for this role are mentioned below:- Provided effective classroom instruction both in-class/remote and engaged students in diverse learning environments.- Delivered informative and engaging presentations to staff members for better understanding and adoption of new software tools.- Navigated transitions across various software platforms/departments to ensure a seamless workflow and efficient communication.

As MHBP Assistant, I managed comprehensive programs and business trips to educate federal employees across country on Aetna health care plans. One of my key tasks was ensuring smooth logistical coordination, including travel arrangements, scheduling, and resource allocation to deliver impactful and informative sessions. Furthermore, I built strong relationships and facilitated open lines of communication to enhance customer satisfaction and promote long-term partnerships.My key successes for this role were:- Acted as an essential liaison between company representatives and federal organizations by effectively addressing client needs, concerns, and inquiries.- Oversaw communications for over fifteen regional and local offices by managing internal/external correspondence, email communications, and phone inquiries.- Evaluated new client information and stored relevant data using an in-house CRM program by demonstrating proficiency in data management.