Connor Doherty Email & Phone Number

Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

I am an experienced Customer Support Engineer with a strong background in managing and optimizing cloud environments. My expertise in Virtual Private Cloud Hosting (VCP), VMware, and system integration allows me to effectively maintain and enhance cloud-based solutions. I am adept at working with Nginx and Linux and Microsoft to manage and host web.

Belfast, Northern Ireland, United Kingdom

As a Support Engineer, I bought a strong technical background and a proven track record in managing and supporting Microsoft 365 services, including Exchange Online, SharePoint, and Intune. I have extensive experience working with Microsoft Client Operating Systems (Windows 7/8.1/10) and key desktop applications like the Microsoft Office suite. My.

Belfast, Northern Ireland, United Kingdom

Manage and support our network infrastructure, including website hosting, DNS management, and firewall configurations. Oversee email filtering solutions and ensure robust security and compliance across the network. Handle VOIP communications, specifically with 3CX and Microsoft Teams, to keep our team connected. Assist with IT hardware provisioning.

City Quays 2

Manage and maintain our company’s network infrastructure, ensuring everything runs smoothly. Troubleshoot and resolve network issues quickly to keep things up and running. Work closely with other teams to make sure our network is secure and meets compliance standards. Continuously monitor network performance and tweak it as needed for optimal efficiency..

Carryduff

As a Service Desk Team Member I was tasked with providing 1st to 3rd line support to a varied customer base. My responsibilities include managing the entire incident and request lifecycle, from initial receipt through to resolution and closure, ensuring alignment with service level agreements. I deliver remote support through multiple channels, including.

Antrim

As the Team Lead for the BSO Phase 9 Deployment initiative, I was tasked with leading the deployment of desktops and laptops across Northern Ireland, overseeing the decommissioning of outdated equipment, and auditing all devices in line with asset management protocols. I guided the team in addressing and resolving any technical issues related to software.

Antrim

In the capacity of Desktop Support/Rollout Engineer for the BSO Phase 8 Deployment, my responsibilities included configuring and deploying laptops and desktops for users, installing necessary applications and images onto the hardware. I supported the business through upgrades and migrations, handled administrative tasks related to stock management, and.

Newtownabbey

As the primary point of contact for calls logged through phone, portal, and mailbox, I was responsible for providing comprehensive support across four separate contracts, supporting around 25,000 end users and 30,000 devices. I participated in an On-Call rota to manage high-priority issues after hours. My responsibilities included troubleshooting a wide.

Computer Science, Computer Science

Presently in my second year

Ocr Level 3 Extended Diploma In Ict Systems And Support, Ict